Evolving Customer Support to Embrace Digitization
April 12, 10:00 AM PT
Presented by LogMeIn
As machine-to-machine communications and automated processes become more commonplace, there’s an increasing need for more sophisticated analytics. While most companies are hoping to embrace these trends and deliver on customer requests, this can unfortunately place unprecedented demands on already limited Support resources. In this webinar, you’ll learn how to move the people, processes, and technology of Support forward to meet the growing digital demands from your increasingly connected customers.
Recurring Service Revenues: Opportunities for Growth in 2018
April 13, 8:00 AM PT
Presented by TSIA
Based on recent TSIA research, we’ve observed a tremendous opportunity for enterprise IT companies, industrial equipment manufacturers, and healthcare IT companies to accelerate the growth of their recurring service revenues.
In this 30-minute webinar, TSIA’s VP of service revenue generation research, Julia Stegman, will share key capabilities required to grow your recurring revenues, such as creating compelling premium offers customers will pay for, launching new service offers, the evolving role of the renewal specialist, and more.
Technology and Services 50 Q1 2018
April 19, 9:00 AM PT
Presented by TSIA
Since 2005, TSIA has been tracking and aggregating the financial performance data of fifty publicly traded companies known as the Technology and Service 50 Index. In this quarterly webinar, TSIA's executive director, Thomas Lah, will be sharing the latest industry trends and observations from this index, such as how business models for hardware and software companies are shifting, the growing influence of cloud computing on financial results across the industry, and current service revenue and margin trends.
Gender Diversity in Consulting: It’s Not Just A Women’s Issue
April 24, 10:00 AM PT
Co-presented by Deltek and TSIA
Research shows that consulting firms with strong gender diversity programs lead the way in innovation and are generally more successful than their competitors. To achieve gender diversity in the consulting industry, many firms have begun seeking out the commitment and participation of both men and women at all levels within their organization, especially senior leadership. But where do you start?
In this webinar, you’ll hear from leaders at TSIA and Deltek as they share their insights on the role of gender diversity in the consulting industry, including what firms should be doing to attract and retain talented women, recent changes in the industry, and the critical role men play in driving more gender diversity.
Building A Foundation for Transformative Self-Service
April 26, 10:00 AM PT
Presented by Coveo
Self-service can lower overall support costs through better case deflection while also personalizing the customer experience. But did you know that strong self-service programs play an important role in support revenue growth, employee retention, and overall employee morale?
In this webinar, you’ll learn how to transform your self-service strategy using pacesetter examples and recent research while better understanding the true value it has on your business.
Recent Webinars You Might Have Missed
Although the live dates for these events have already passed, you can still catch the recording on-demand to review what you missed!
Engaging Services in the Sales Process: Virtual Summit
Co-presented by TSIA, Lithium Technologies, Miller Heiman Group, Cisco, and Microsoft
Service teams have built up relationship equity with your customers, putting them in the perfect position to uncover cross-sell and upsell opportunities that Sales can’t always access. Innovative tech companies are now bringing Services and Customer Success teams into the sales process so they can help grow revenue in a cost-effective way.
In this three-hour Virtual Summit, TSIA brings together experts from Sales and Services organizations to shed light on when, where, and how Services teams should (and should not) be involved in revenue generation.
Channel Your Inner Knowledge and Increase Project Profitability
Presented by Upland Software
Knowledge management plays a key role in helping Services organizations streamline their business for greater efficiency and profitability. True knowledge management is more than just a way to organize and search through information, it’s also a means of collaboration, governance, and improved project outcomes.
In this webinar, you’ll learn how KCS® Verified Knowledge Management can drive tremendous gains for the modern Services organization, including more knowledgeable team members, operational efficiency, compliance with corporate policies, and improved margins for fixed-bid projects.
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About the Author
Nicole Dornsife is the senior publications editor for TSIA. She has over 10 years of experience writing for the software and SaaS industries, and joined TSIA in 2014. She manages TSIA's Inside Technology Services blog and regularly collaborates with TSIA's research team and partner companies to publish their insights on the latest news in the technology services industry. She also provides editorial support for Technology Services World conferences. Nicole may be reached at email@example.com.