One of the top challenges facing today’s managed service providers is the shape and structure of their managed services organization. Whether you’re starting or will be starting a new MS business in the near future, here’s an example of an ideal MS organization structure and the functions of each of the key roles.
Find out how new higher-value service offers are impacting the European market by joining us for an exclusive TSIA Executive Summit in London on September 14th! At this free half-day working session, you’ll learn how to monetize a variety of next generation service offers from a diverse community of executives at leading technology companies.
Determining your pricing strategy for professional services is no easy task. While it’s important to remain competitive, you also need to be careful to not give your valuable services away for free. So, how do you determine what to set your pricing at so it holds up in the market place and positively impacts your bottom line? In this post, I’ll explain how you can use the TSIA Market Rates Study to answer some of your top questions related to pricing in professional services.
Customer on-boarding is more than simply getting a customer up and running with your solution. It’s about making sure you’re prepared to answer your customer’s next question, “What’s next?” Here’s a look at how you can improve your customer on-boarding process to not only get them set up, but started down the right path to successfully adopting and achieving their desired outcomes with your products and services.
In our book, B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship, we talk about how TSIA is helping technology companies prepare for a radical shift in their business models as they move away from selling product assets and product attach services and begin delivering business outcomes for customers. As stepping-stone in this journey, we’ve created a set of frameworks to provide an overview of the kinds of outcome-based services your organization can offer.
In the age of IoT, companies are manufacturing smart, connected products, driving service efficiency, and optimizing customer processes that drive improvements for both themselves and their customers. However, before you can begin focusing on customer outcomes and understanding the systems your solution is in by leveraging analytics, you need to create the right B4B offer types that follow the Remote Services Continuum and connect with your sales initiatives to create profitable growth.
In the first part of this three part series, I discussed the top factors driving the shift to outcome-based offers, as well as the key capabilities required to be successful. Let’s dig a little deeper into how to get started, and in particular, how to surface the unmet needs of your customers.
The typical staffing model for education services organizations is very delivery intensive, where instructors make up the majority of the organization’s headcount. To keep instructors instructing rather than focusing on non-productive, non-billable tasks, it’s up to ES organizations to ensure that instructors are spending their time efficiently.
Topics: education services
Copyright 2015 by TSIA. All rights reserved. Reproduction in whole or in part without permission is prohibited. Inside Technology Services is an editorial blog published by TSIA, with contributing authors submitting regular editorial content. Opinions expressed by contributors are not necessarily those of TSIA. Although carefully verified, data are not guaranteed as to accuracy or completeness. TSIA cannot be held responsible for any direct or incidental loss by applying any of the information in this publication. The third-party trademarks appearing within are the property of their respective owners. All other trademarks appearing herein are the property of TSIA or its affiliates.