Executive director of TSIA, Thomas Lah, will be speaking at Totango’s Customer Success Summit 2015, which will take place March 23-24 in San Francisco. Don’t miss his keynote presentation, “Seven Steps to Customer Success at Scale,” where he will reveal the secret to building a thriving customer success capability within your organization.
Executive Director of TSIA to Keynote
The Customer Success Summit 2015, taking place March 23-24 in San Francisco, is hosted by customer success solution provider Totango and is an important industry event for SaaS and subscription businesses. Attendees will receive first-hand knowledge about how to implement a scalable customer success function within their organization directly from TSIA’s executive director, Thomas Lah. Over the past 15 years, Lah has become a prominent industry speaker on the topics of optimizing technology services and recurring revenue businesses. Lah has authored several books, including B4B, that defines the new model for driving customer success. He also regularly publishes customer success research.
Seven Steps to Customer Success at Scale
For many technology-as-a-service providers, customer success can hold the key to not only retaining customers, but also expanding customer relationships. However, there are many companies who are still struggling to deliver customer success at scale.
In his keynote entitled “Seven Steps to Customer Success at Scale,” Thomas Lah will reference recent benchmark data and observations across the technology services industry to deliver a seven-step approach to establishing and scaling a customer success capability. He will also discuss how customer success has quickly become one of the hottest capabilities to invest in, and how cloud companies can start optimizing for a better customer success function in 2015.Lah will also share how TSIA is helping cloud companies maximize their revenue and profit performance by optimizing their customer success and expand selling motions.
Join Thomas on the final day of the summit, March 24th as he presents this closing keynote. Later this spring, Lah will also be delivering a keynote presentation at TSIA’s TSW 2015 Best Practices conference, May 4-6 in Santa Clara, CA. Don’t miss out!
Registration Discount Courtesy of TSIA
TSIA will be attending the summit as a Gold sponsor and will have a booth in the Expo hall. Come engage with our team to learn more about how a membership in TSIA’s Customer Success & Support membership program can give you access to unparalleled insight, industry trends, and the latest in benchmark data to help your organization get a competitive advantage.
Attendees of the Totango Customer Success Summit 2015 can also receive a $100 discount on their registration by using the promo code TSIA100. We look forward to seeing you there!