What Are Managed Services?

Posted by George Humphrey on 6/22/17 5:00 AM

Since I started up TSIA’s Managed Services discipline at the tail end of 2012, I’ve received a lot of questions both from members and non-members about the definition of managed services. I figured that it was worth addressing these questions in a blog post, specifically about how TSIA defines managed services, what we’re seeing in the industry, and explain the different types of managed services offers. TSIA defines managed services as “the practice of outsourcing day-to-day technology management responsibilities to a third party as a strategic method for improving operations and accelerating a return on their technology investment,” but the truth is, “managed services” is an umbrella term for a variety of different kinds of offers.

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Topics: managed services, managed services providers

Benchmarking Managed Services Performance: How Do You Compare? [Infographic]

Posted by George Humphrey on 6/6/17 5:00 AM

To stay ahead of the competition, it’s important as a managed services provider to regularly gauge your performance against industry pacesetters while maintaining the current health of your operation. But how do you find out what “good” looks like so you can know what to aim for?
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Topics: managed services, best practices, key performance indicator (KPI), managed services providers, managed services sales, infographic

How to Measure Managed Services Revenue Growth

Posted by George Humphrey on 2/15/17 5:00 AM

Managed services is a key growth engine in the tech industry, and as explained in Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business, can play a major role in the profitable transition to a XaaS business model. More and more cloud companies are recognizing the importance of managed services, but are also finding that managed services requires measurement on a variety of growth metrics in order to fully understand its impact. In this post, I'm going to share which metrics your managed services business can use to track growth so you can be sure to put the right practices in place that will significantly influence your company's success in achieving profitable growth.

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Topics: managed services, managed services providers, managed services sales, managed XaaS

[Infographic] 3 Crucial Metrics Managed Services Providers Should Be Measuring

Posted by George Humphrey on 7/28/16 6:30 AM

Over the past few years, there's been a significant increase in the amount of service revenue coming from managed services, making it the fastest growing service line in the technology industry. With so much growth and activity, it’s important that all managed services providers (MSPs) understand exactly which critical metrics and key performance indicators they should be monitoring to track their overall performance, as well as how those figures will evolve over time.

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Topics: metrics, managed services, key performance indicator (KPI), managed services providers, infographic

Managed Services for Non-Manufacturers

Posted by George Humphrey on 4/14/16 6:30 AM

At TSIA, we're always talking about how technology providers industry-wide are making the B4B shift from delivering products to services, as well as the increasing importance of providing customer outcomes. While this drastic change might seem like it only applies to product manufacturers, the reality is that non-manufacturers are also feeling an increased pressure to rethink how they gain new and retain existing customers. I'd like to take a minute to highlight how non-manufacturer companies within our managed services membership community are able to apply TSIA research to their operations and successfully adapt.
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Topics: B4B, managed services, managed services providers

Those Who Don't Offer Managed Services: Be Afraid. Be Very Afraid.

Posted by George Humphrey on 8/15/14 6:30 AM

The title may sound tongue-in-cheek, but there is a set of strong, fact-based data points that support the assertion that those that don’t offer managed services are risking the long-term health of their P&L.

In my second MS Pulse webinar of 2014, I revealed the market influence on managed services, focusing on several core MS Key Performance Indicators (KPIs) that all Managed Services Providers (MSPs) need to track, as well as some of the details on how companies are organizing their MS businesses.

Here is a snapshot of some of the data revealed.

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Topics: managed services, key performance indicator (KPI), managed services providers

Five Key Practices of a Successful MSP: #4―Scalable and Repeatable Delivery Organization

Posted by George Humphrey on 4/17/14 1:21 PM

Hopefully you’ve been following along this popular blog miniseries focusing on the Five Key Practices of a Successful Managed Services Provider (MSP), based on a TSIA research report of the same title. If you haven’t had a chance to check them out, or you need a quick refresh, follow this link to the view all posts in this series.

And now, moving on to this week’s key practice of a successful MSP:  

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Topics: managed services, managed services providers, Successful Managed Services Providers

Five Key Practices of a Successful MSP: #3―Specialized MS Sales Expertise

Posted by George Humphrey on 4/9/14 2:36 PM

Hopefully you’ve been following along this popular blog miniseries focusing on the Five Key Practices of a Successful Managed Services Provider (MSP), based on a TSIA research report of the same title. If you haven’t had a chance to check them out, or you need a quick refresh, follow this link to the entire series so far. 

 

And now, moving on to this week’s key practice of a successful MSP: 

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Topics: managed services, revenue growth, sales, benchmarking, managed services providers, managed services sales, Successful Managed Services Providers

Five Key Practices of a Successful MSP: #2― A Standard Services Catalogue

Posted by George Humphrey on 4/2/14 2:21 PM

In part one of this five-part mini-series outlining five key practices of a successful managed service provider (MSP), I discussed “A Well-Defined and Documented Managed Services Strategy.” Any business without a well-documented business plan is a “bad experience for all involved,” just waiting to happen. A critical part of strategy execution is knowing exactly what product you want to bring to your customers. Hence, the #2 practice of a successful MSP is “A Standard Services Catalogue.” 

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Topics: managed services, managed services providers, Successful Managed Services Providers

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