Keynotes You Can't Afford to Miss at TSW 2015 Best Practices

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Keynote_Sessions_TSW2015BPTSW 2015 Best Practices is almost here, and there’s still time to take advantage of this unique opportunity to learn from some of the sharpest minds in our industry. Here’s a quick look at just some of the great keynote sessions we have lined up that are all about how your business can start driving adoption and outcomes. 

Opening Keynote - The Who, Why, and How of Driving Adoption and Outcomes

Thomas Lah, Executive Director of TSIA  - Mon., May 4, 1:30 PM

Kicking off the conference is Executive Director of TSIA, Thomas Lah, with his opening keynote presentation, “The Who, Why and How of Driving Adoption and Outcomes.”

Thomas_Lah_Keynote_TSW2015BPYou’ll get an inside look at the latest data, frameworks, and tools that leading companies in the industry are using to successfully increase adoption of their technology and help customers achieve their desired business outcomes. Come prepared to learn from best-practice examples and discover which organizational capabilities your business should be investing in to drive adoption, delight your customers, and reach your primary business goals. No matter your company size or industry, this session has something for everyone, so be sure not to miss it!

Guest Keynote - Taking The Plunge

Joe Pinto, SVP, Technical Services, Cisco Systems - Wed., May 6,  8:30 AM

As the market shifts toward consumption-based business models, some companies see risk to the relevance and economics of traditional technical support, leading to a “wait and see” approach. Cisco is doing the opposite by taking the plunge and evolving their organization to drive customer adoption and deliver business outcomes.

Join SVP, Technical Services for Cisco, Joe Pinto for his keynote presentation, “Taking the Plunge,” where he explains how, under his leadership, Cisco’s Technical Services organization has been able to consistently deliver high-quality service to its customers and industry-leading margins for Cisco. It’s through this firm conviction in doing what’s right for the customer as well as for their business that has allowed Cisco to help fuel the next wave of innovation for Technical Services.

You’ll also learn about the tangible elements of Cisco’s approach, such as pivoting on the customer experience, learning through experimentation, and building internal alignment. Come listen as Joe shares his insights, debunks a few myths, and describes why he believes services is more essential than ever to customer success and profitable growth. 

Guest Keynote - Customer Success at Salesforce: How an Internal Function Evolved to Become the Corporate Brand

Jacques Pommeraud, SVP and GM, Success Services, Salesforce - Wed., May 6, 1:15 PM

Like most cloud companies, Salesforce knew early on they needed a customer success function within their organization in order to promote adoption and renewal.

In this insightful presentation, Jacques Pommeraud, the Senior Vice President and General Manager of Success Services for, will not only share their journey to customer success but also an overview of the mission and portfolio of Success Services today. Be sure to attend to learn more about how services is evolving from simply supporting customers to driving adoption and helping them achieve outcomes. 

Bring Your Team and Save Money on Group Registration

TSW 2015 Best Practices is a great way to network, learn insights from leading industry practitioners, and get a first look at the latest research from TSIA. Take advantage of our group registration discount when you register 10 or more people at the same time and you’ll also receive the added bonus of tickets to our premier networking event, the TSW Tailgate Party, absolutely free!

Join us as we showcase our industry's finest examples of best practices from top industry professionals about how your business can make the pivot to delivering business outcomes for your customers. See you there!

Topics: Technology Services World Conference


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