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Are your sales and customer success teams working harmoniously to maximize customer growth, or are they more like ships that pass in the night? If you’ve ever felt the friction of these critical teams operating in silos, you’re not alone. This common challenge can lead to inefficiencies, frustrated customers, and lost revenue opportunities. But what if there was a way to turn this around?

Are you interested in understanding how AI can revolutionize your business operations and competitive edge? In the latest episode of TSIA’s TECHtonic podcast, Justin Cawood, Vice President of Global Service Transformation at Logicalis, joins host Thomas Lah to unpack the transformative journey of implementing AI-driven solutions within the managed services space.

In an era when budgets are tightening, and every department is under the microscope, customer success teams must demonstrate their undeniable value. Gone are the days of unlimited budgets and value assumptions; today, customer success executives find themselves in the hot seat, needing to justify their operations’ existence and efficacy.

Ready to supercharge your revenue with AI? Join our research journey on cutting-edge AI use cases. Learn practical applications, overcome challenges, and unlock new revenue streams for your tech business.

Have you ever wondered how the pricing of professional services could evolve amidst the monumental industry changes happening today? Pricing has always been a pivotal aspect of business strategy, but sole reliance on traditional methods won’t cut it anymore. If you’re looking to stay ahead in your industry, understanding the art and science of pricing is more crucial than ever.

The managed services landscape is booming. As more organizations outsource IT and other critical business functions to managed service providers (MSPs), practical tools to measure success in this domain become paramount. However, ‌traditional metrics—centered around cost reduction and service levels—no longer suffice in a world increasingly driven by outcomes. Are you capturing the total value that managed service providers deliver?

Let’s explain what the SaaS fish model is and how you can negotiate your way through the fish as a SaaS business.

Discover how to make smart decisions™ with TSIA's expertise. Explore challenges, mission, unique offerings, TSIA Portal benefits, and plans. Let TSIA guide your journey.

If you’re seeking to understand channel partnerships’ pivotal role in driving ARR growth, you're in the right place. Welcome to “The State of XaaS Channel Partnerships 2024” report, an industry update on the new normal for vendors and partners in subscription-based XaaS (technology as a service).