Get Ready for an Exciting Day 2 at TSW 2015 Best Practices

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TSW_2015_Best_Practices_Opening_DayYesterday got off to a great start with lots of energy and excitement around what we as an industry are doing to drive adoption and outcomes. Today, we’re keeping the momentum going with even more great sessions and fun events planned for the day, starting bright and early this morning. Here’s what’s on the schedule for Day 2 of TSW 2015 Best Practices. 

Introducing Expand Selling!

Mark_Middlekamp_ExSYesterday, TSIA’s president and CEO, J.B. Wood, proudly introduced TSIA’s newest service discipline, Expand Selling, and shared how this emerging new concept can help businesses grow their revenue by leveraging cost-effective selling touch-points and customer outcome engineering. There will be plenty of opportunities to learn more about TSIA’s newest discipline throughout the conference, so be sure to catch one of the expand selling sessions hosted by TSIA’s VP Research, Expand Selling, Mark Middlekamp.

This Morning

Do you have breakfast plans? Come on down to the TSW | EXPO hall for the TableTopic Breakfast sessions, where you’ll have a chance to network and share with industry leaders about a variety of topics related to your areas of interest. Start your day off right with a helping of delicious food for nourishment, and food for thought!

Beginning at 8:30 AM, several TSIA partner companies will be presenting discipline specific keynote sessions to share their best practices and first-hand experiences in boosting adoption and delivering customer outcomes within their organizations.

Next up are the Best Practices Breakout sessions, which will cover a variety of topics relating to specific service disciplines. Download the TSW schedule for a complete list of these sessions.

This Afternoon

Join TSIA partner companies and their customers for the co-presented Service Technology Advantage Case Study sessions. Here they will share real-world success stories of how their solutions have helped their customers better optimize their businesses to drive adoption and outcomes.


Lunch will be served at 12 PM in the TSW | EXPO hall, where you’ll also be able to attend the Lunch and EXPO Theater Breakout Sessions.

The rest of the afternoon will be dedicated to even more Best Practices Breakout and Workout sessions arranged by discipline, along with an afternoon break at 3:15 PM back in the EXPO, where you can enjoy refreshments and meet with products and services partners.

This Evening

Before you leave for the evening, be sure to make your way back to the TSW | EXPO for a reception and prize drawing. Attendees will cast votes to determine which exhibitor should win the Best in Show award. The winner will be announced tomorrow at the Awards Ceremony.

Did you buy tickets to the TSW Tailgate Party at Levis Stadium yet? This networking event promises to be a night to remember, with drinks and snacks being served at the 50-yard line at Levi’s Stadium, home of the San Francisco 49ers. Space is limited, so be sure to stop by Registration and Information before tickets sell out!

Also taking place tonight is the much-anticipated Women in Services fundraising and networking dinner. Speaking at this event is Mary Trick, executive vice president at Infor. There’s still time to purchase your ticket at the Registration and Information counter, and proceeds from this event will be going to benefit the Dress for Success charity, which promotes the independence of disadvantaged women by providing them professional attire, career development tools, and a network of support. It’s great fun for a great cause!

 Download the Report: The State of Expand Selling 2016
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Topics: Technology Services World Conference


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