What’s On Tap for Day 2 of TSW

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TSW_2015_Service_Transformations_ProgramRise and shine! We have an eventful day lined up for you here at TSW 2015 Service Transformations starting bright and early. Get ready for even more great sessions, discussions, and networking events on day two of the conference! 

This Morning

Get your morning off to a good start with a delicious breakfast and engaging conversation during the 7:30 AM Breakfast and TableTopic Sessions in the TSW | EXPO. Engage in frank discussions with other service practitioners to collect valuable ideas about common industry issues and make new business contacts.

At 8:30 AM, join us in the Bristlecone Ballroom for back-to-back keynote presentations, starting with, “Big Data, Big Deal: Unlock the Power in Your Digital Business,” from Kevin Roche, President of EMC Global Services, EMC Corporation. In this session, you’ll learn how to effectively harness the power of big data in order to create new business opportunities and successfully grow customers.

TSW_Ballroom_AudienceNext up is Kirsten Kliphouse, Corporate Vice President, Customer Services & Support for Microsoft, with her presentation, “Microsoft’s Learnings on Designing and Executing Adoption Programs for Cloud-Based Services.” You’ll get an inside look at how Microsoft’s companywide transformation to include more subscription-based cloud products has led to a positive outcome, both for them and their customers.

Afterwards, get ready to learn first-hand experiences of how the exhibiting solutions providers in the TSW | EXPO have helped their customers overcome their top service business challenges in the “Services Technology Advantage Case Study” track beginning at 9:45 AM. Be sure to check the schedule for details of where each session will be held.

Later this morning, enjoy two more consecutive keynotes in the Bristlecone ballroom, starting with “Retain and Grow: How Marketo is Blending Sales and Services Motions to Drive Growth,” presented by Jason Holmes, Chief Customer Officer for Marketo. You’ll learn how Marketo has structured and funded its services organization to fuel corporate growth with adoption, renewal, and account management capabilities that not only drive customer engagement and success, but also produce compelling financial results.

Immediately following is “Turbocharge Revenue by Driving Business Outcomes: Winning in a Results-Obsessed World,” presented by Riaz Raihan, Chief Solutions Officer & Global SVP, Value Engineering, Infor. In this impactful session, you’ll discover how Infor, one of the world’s largest enterprise software companies, is driving meaningful business outcomes for its customers.

This Afternoon

Beginning at noon, enjoy lunch and mingle with the industry’s leading solutions providers in the TSW | EXPO. You’ll also have the chance to join TSIA partners and their customer co-presenters for the EXPO Breakout Sessions for demonstrations on their offerings and a closer look at today’s hottest products and services.

The rest of the afternoon is reserved for a series of sessions from TSIA members and research executives on topics that align with the conference’s theme of “Growing Customers Successfully.” View today’s schedule to catch one of these insightful talks in a variety of research disciplines by experts in their respective fields.

This Evening

Before you hit the strip, be sure to join us for the Reception in the TSW | EXPO to explore the latest products and services offerings all under one roof. You’ll also have the opportunity to vote for Best in Show and be entered in a drawing for wonderful prizes!

At 7:30 this evening is the Women in Services Networking Event, where women in the technology services industry will have the unique opportunity to network and share with thought leaders and industry professionals. Get ready for a fun evening of live music, conversation, gourmet refreshments, and a chance to win many great prizes in the opportunity drawing and auction! Profits from this event will go to the Southern Nevada and San Diego chapters of the Dress for Success charity, which promotes the economic independence of disadvantaged women by providing professional attire, a network of support, and the career development tools to help women thrive in work and life.

Special Announcements Recap

In case you missed it, TSIA’s Executive Director, Thomas Lah, yesterday announced that TSIA’s Customer Success & Support service discipline will be transitioning into two separate membership programs–Customer Success & Support Services. Read the press release for more details!

TSIA_Special_AnnouncementsIn other exciting news, TSIA is proud to announce that we’re among the first organizations to be piloting a revolutionary new software application that is changing the way companies facilitate customer outcomes, Outcome Chains™. Starting in 2016, TSIA members will be able to be more efficiently and effectively leverage our research content and apply it to their businesses to achieve targeted service business outcomes by accessing TSIA research through an on-demand software application.

To see Outcome Chains in action, be sure to check out their booth in the TSW | EXPO. Attendees can also visit the TSIA booth to see an early version of a TSIA outcome chain currently being piloted by several TSIA Professional Services members.

Finally, TSIA announced the theme for its Technology Services World 2016 San Diego conference, “The X-as-A-Service Playbook.” Not only will the conference be held in a beautiful new venue, the Hilton Bayfront San Diego, attendees will also enjoy a completely new and enhanced conference experience. TSIA also announced a 30% Early Bird discount for the 2016 event that will be available starting October 22 at www.technologyservicesworld.com.

We hope you enjoy day two of TSW! It’s been a great event so far. Remember to stay connected and follow us on Twitter under #TSW15 as well as check for event photos on our Flickr feed.

Register now for TSW San Diego 2017

Topics: customer success, support services, growing customers, Technology Services World Conference


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