TSW Power Hour Session Recap: The 2014 Technology Heatmap

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What’s happens in a TSW “Power Hour” session? Attendees gain data points on key areas of technology services, delivered by TSIA’s top research execs. TSIA’s John Ragsdale shared a recap of his Power Hour session, discussing adoption, satisfaction, and planned spending within key areas of tech services.

Power Hour Session Attendees


Here’s an excerpt from Ragsdale's blog, Eye on Service:

I wanted to recap some of the info from my Power Hour session, which focused on technology trends and the results from my 2014 Global Technology Survey. The results of the survey were released yesterday, including 10 research reports based on the data published on TSIA.com. The survey tracks adoption, satisfaction and planned spending across 24 categories of tools and services, and we use the adoption data to build the annual Heatmap. Here’s a look at the 2014 Technology Heatmap...

Read the full blog entry here on Ragsdale’s Eye on Service blog!


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Topics: customer satisfaction, Technology Services World Conference


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