TSW Best Practices Opening Day: A Flurry of Activity and Excitement

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tsw_blog1_300pxwideFind out what Day One of Technology Services World holds!

Today is the day technology services professionals from around the globe have been waiting for—the opening of TSW Best Practices 2014. The Santa Clara Convention Center is filled to the brim with attendees eager to learn, network, and harness the power of the future of tech services. The excitement and anticipation is palpable as folks make their way to registration, greeting old friends and new. What’s in store today? Here’s a quick rundown.

Opening Up the Show: TechFUTURES and TechBEST

TSW Best Practices got kick-started at 11 a.m. with TechFUTURES. This much-anticipated event offers a firsthand glimpse into the near-term future of service technology. Lively, inspirational talks will be delivered in TED-style format, complete with strong visual elements. It promises to be insightful and entertaining. The lineup includes pivotal topics presented by key industry players: analytics (Changepoint), collaboration (Jive), and service channels (Support.com). It was a great, exciting way to kick off the conferencw!

Following lunch, TSIA’s John Ragsdale, vice president of technology and social research, walked attendees through the TechBEST Showcase. The three TSIA Partners with the highest scores are considered finalists for the 2014 TechBEST Awards in two categories: Best in Satisfaction and Best in Show. They are Bomgar, Coveo, and DB Kay & Associates. Each of the finalists will be interviewed during the TechBEST Showcase, with the winner announced May 7 at the Awards Luncheon.

This Afternoon

The opening keynote at 2 p.m. is one you will not want to miss. TSIA executive director Thomas Lah will deliver B4B Success Tactics, an overview of the tactics service organizations are currently employing to navigate today’s significant industry changes.


At 2:30 p.m., TSIA will announce some very exciting news regarding the expansion the scope of two of its flagship membership programs—the Support Services (SS) and Service Revenue Generation (SRG) membership offers. If you're involved in any aspect of these key service disciplines, you'll want to make sure you're at your respective session (you'll find these sessions listed in the conference schedule for today)! 

Following the keynote, from 3 to 4 p.m., are nine concurrent breakout sessions covering all disciplines and today’s hottest topics. From 4:15 to 5:15 p.m., you’ll choose from 13 dynamic Pacesetter Breakout sessions, where the industry’s top movers and shakers share their experience and their expertise.

This Evening

Following this afternoon’s sessions, come back to the TSW EXPO at 5:15 for the Welcome Reception. TSW networking is well known as exceptional. It’s here that you will share ideas and discuss business initiatives with like-minded peers and industry leaders.

It’s going to be a great day! We’re looking forward to seeing you in the hallways, the session rooms, and the EXPO. Check this blog daily for morning posts on the day’s upcoming events. And keep checking back to our Research Team blog listing for updates from TSIA research execs and messaging around the show. Enjoy your day!

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Topics: Technology Services World Conference


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