TSW is almost over, but there’s still a full day ahead before we say our goodbyes to Santa Clara. Here’s what’s on tap for the final day of TSW 2015 Best Practices, plus news about a special announcement regarding the future of TSW conferences!
Missed out on yesterday’s TableTopic Breakfast sessions? Not to worry, today you’ll have another chance to take part in the conversation and catch up on the latest industry buzz over coffee and breakfast, starting at 7:30 AM.
Next up is one of our featured keynote presentations, “Taking the Plunge” with Joe Pinto of Cisco Systems. As the market shifts toward consumption-based business models, some see risk to the relevance and economics of traditional technical support, and end up taking a “wait and see” approach. Learn how Cisco’s Technical Services organization has been able to consistently deliver high-quality service to customers and industry-leading margins. Join us as Joe shares some words of wisdom, debunks a few myths, and describes why he believes services is more essential than ever to customer success and profitable growth.
Afterwards, be sure and take advantage of your final opportunity to meet with product and solution partners in the TSW | EXPO.
See who’s making a big splash in technology services with the TSIA Vision Awards Competition at Service Revolutions. Several companies will be sharing their latest innovations and competing to win the coveted Vision Award, earning prestige for their company. As a bonus, one lucky startup will win $10,000 to go toward building their business.
Immediately following the awards is the Buffet Networking Luncheon, where we will be making a very special announcement about the future of TSW Best Practices that you won’t want to miss!
Closing out the conference will be a keynote presentation by Jacques Pommeraud, SVP and GM, Success Services for Salesforce, titled “Customer Success at Salesforce: How an Internal Function Evolved to Become the Corporate Brand”. Learn about Salesforce’s journey in building and operating a customer success function to promote adoption and renewal, as well as re-branding their entire service portfolio to become Success Services. Jacques will also share how the thinking around services is evolving from merely supporting customers to driving adoption and helping customers achieve their business outcomes.
After the Conference
If you’re still yearning for more insight about what the future holds for technology services, come to Mark Middlekamp and Thomas Lah’s post-con informational session on TSIA’s newest research discipline, Expand Selling. Get the inside scoop on TSIA’s plans for this emerging new concept and how a membership in this focus area can help your business grow and thrive in the years to come.
Our next conference is TSW 2015 Service Transformations at the ARIA in Las Vegas, October 19-21. It’s never too early to register, and by reserving your spot ahead of time, you’ll be able to take advantage of the special early-bird 40% discount rate that ends May 31, 2015. Thank you everyone for an amazing conference, and safe travels!