At TSIA, we are dedicated to helping technology services organizations of all sizes stay on top of the latest best practices for growing and advancing their business. Our 30-minute TSIA Pulse webinars are a great way to hear directly from our research team about how emerging industry trends are affecting their respective service discipline, and what you can do to stay current. The majority of this quarter’s Pulse sessions touch on the topic of customer adoption and what you can do to make sure your customers are not only purchasing your solutions, but are using them effectively to achieve their desired outcomes. Here’s a list of this quarter’s TSIA Pulse webinars, in case you missed it! (Tweet this!)
Customer Success and Support
“The Customer Success Journey: On-boarding and Adoption”
Presented by Judith Platz, Vice President of Research, and Thomas Lah, Executive Director, TSIA
Establishing and leveraging your customer success organization is not as simple as 1-2-3, but it can be made easier with the help of data-backed research and insights. In part one of this two-part webinar series on starting the journey of success with customers, you’ll be able to evaluate your current customer on-boarding process to see how your customer success organization matches up to industry best practices.
“The ES Organization of the Future: Are You Prepared?”
Presented by Maria Manning-Chapman, Vice President of Research, TSIA
Based on the results of TSIA’s recent Education Services (ES) compensation study, it’s clear that current staffing practices maintain the status quo at a time when ES organizations should be reinventing themselves. For years, a delivery intensive staffing model has been the standard, but for numerous reasons, this model will not support the ES organization of the future. A fundamental shift in the capabilities required for education organizations to be successful means the introduction of new roles and positions, and increasing investment in others. Are you prepared to make the change?
“Sales and Services Collaboration to Grow Customers”
Presented by Mark Middlekamp, Vice President of Research, TSIA
The emerging new concept of expand selling is quickly taking root in the technology industry as companies work to accelerate revenue growth in a cost-effective way. At its core is the need for sales, services, customer success functions, and even marketing, to collaborate in order to achieve expand selling success. This session goes over the ways your organization can improve cross-functional collaboration to pave the way for a successful expand selling plan for the future.
“IoT and the Hardware Industry: The Remote Services Continuum”
Presented by Vele Galovski, Vice President of Research, TSIA
Many companies are eager to learn more about and participate in the "Internet of Things" (IoT), and with good reason: the new types of products that are being developed are disrupting value chains and forcing companies to rethink nearly everything that they do. This webinar outlines TSIA’s Remote Services Continuum, which provides a framework to help hardware manufacturers overcome this challenge by setting a course toward becoming a Level 4 supplier.
“Get on the Train: The PSO Journey to Customer Adoption”
Presented by Bo Di Muccio, Ph.D., Vice President of Research, TSIA
PS executives across the technology industry are scrambling to defend and protect their traditional revenue streams while also seeking new ways to drive customer adoption and outcomes. In this webinar, you’ll learn about the best practices successful PS organizations are implementing to overcome this challenge, as well as ways to shift attention and investment to driving successful adoption and customer outcomes.
“The Impact of Organizational Roles on Critical KPIs”
Presented by George Humphrey, Senior Director of Research, TSIA
Companies of all shapes and sizes are diving into Managed Services, but which key practices are driving the most compelling results? The answer may depend on the organizational roles and structure of your business. Listen in to learn key insights into the impact of organizational roles on critical KPIs, as well as the optimal organization structures for managed services businesses of all sizes.
Service Revenue Generation
“Best Practices for Monetizing Adoption Services”
Presented by Julia Stegman, Vice President of Research, TSIA
Adoption services are picking up strong momentum industry-wide in many markets, including cloud computing and on-premise models. This webinar summarizes the current industry trends and best practices for creating compelling adoption services using examples that are experiencing good traction with customers. You will also receive insight on whether your adoption services should be offered for free or for a fee, as well as how they should be packaged and priced.
Want More Webinars on Your Service Discipline?
Be sure to check out our complete list of on-demand webinars, which also feature guest speakers from some of the world’s leading technology solutions providers. Want to be notified of upcoming sessions? Sign up for our mailing list and select your areas of interest to receive advanced notice of all of TSIA’s upcoming webinars.