TSIA’s president and CEO, J.B. Wood, and executive director, Thomas Lah, have joined the list of speakers for the 2014 Dreamforce conference October 13-16 at the San Francisco Hilton to offer their first-hand knowledge of the benefits of customer success. Dreamforce is a four-day conference hosted by Salesforce.com where industry professionals, product experts, and world leaders alike join together to share insights, stories, and discuss how to succeed in business and in life.
Join J.B. and Thomas for their speaking sessions, where they will provide an inside look at TSIA research and talk about the importance of customer success and how providing outcome-based solutions can benefit your organization.
“The Keys to Customer Success” – Thomas Lah
Thomas Lah, the executive director of TSIA and one of the top services experts in the industry, believes that customer success is not an organization, but a broad capability with supporting capabilities that every business already possesses and has yet to unlock. In this session he will explore:
- What capabilities are truly unique to the customer success function
- Customer success capabilities that already exist in a typical technology company
- How companies can migrate from “support” to “support and success”
Thomas’ session will be held on Monday, October 13 at 4:30 PM.
“Customer Success in Technology Services” – J.B. Wood
Join them on Thursday, October 16 at 9 AM to learn about the next generation in tech services where suppliers play an active, ongoing role in helping business customers achieve unparalleled value from their technology investments.
Lah and Wood will also be giving keynote addresses at TSIA's TSW Service Transformations conference taking place October 20-22 at the ARIA Resort in Las Vegas.