TSIA's 5th annual Social Support Survey is now open! The purpose of this survey is to find out how different companies are leveraging social media channels to better support their customers, as well as compare the results from previous years to gauge upcoming trends and best practices. Participation in the survey is open to everyone and ends at midnight, December 31.
About the Social Support Survey
Here's what John Ragsdale, TSIA's VP of technology and social research, has to say about the survey:
"Social support is becoming a standard part of technical support operations. 73% of companies now have an online community in place for customer discussions, and 46% of technology companies are supporting customers via social media channels, such as Facebook and Twitter. This is the 5th year that TSIA has launched a survey to measure adoption of social support and identify best practices related to staffing, training, service level agreements, and program ownership. The survey is open to all support professionals, will only take 6 minutes to complete, and everyone who completes the survey will receive a copy of the resulting research report, 'The State of Social Support: 2015,' to be published in Q1 2015."