Upcoming TSIA Webinars: April 2018

Posted by Nicole Dornsife on 4/6/18 5:00 AM

Stay on top of the latest best practices for growing and advancing your business with these upcoming TSIA webinars! Hear directly from our research team and partner community about topics relevant to your business, whether you’re looking to solve a specific challenge or just want to stay current on industry trends. Here is a list of webinars we have coming up on the calendar that you can still register for, as well as a look at past webinars you can watch on-demand.
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Topics: webinars, TSIA Research, TSIA Partners

Learn How to Get Services Involved in the Sales Process in This Virtual Summit

Posted by Nicole Dornsife on 3/6/18 5:00 AM

Mark your calendar for Thursday, March 29, for a free virtual summit all about how to cost-effectively grow your revenue by getting your Services teams more involved in the sales process. During this 3-hour event, you’ll learn from industry experts about when, where, and how Services teams should (and should not) be involved in revenue generation.

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Topics: services, sales, expand selling, summit, webinars

[Book Review] Into the Diamond Mine, by Patrice Eberline

Posted by John Ragsdale on 9/28/17 5:00 AM

In 2015, Patrice Eberline, Vice President of Global Customer Transformation at ServiceMax, from GE Digital, published her first book Diamond in the Rough, Unleashing the Power Of Field Service Transformation, which gave an excellent overview of field service operations, including metrics, key trends and business challenges. Patrice’s second book, Into the Diamond Mine: A Field Service Transformation Handbook for Executives, has just been published, and I was lucky enough to get an advance copy.

I always think the sign of a great book is when you read it, you can hear the author’s voice, and that is absolutely the case with Into the Diamond Mine, filled not only with great insights, but also a healthy dose of humor and real-world examples to drive the points home. In this blog post I’d like to highlight some of my favorite parts of the book.

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Topics: knowledge management, benchmarking, field services, webinars, book review

TSIA Service Trends Webinar Roundup: Summer Edition

Posted by Nicole Dornsife on 7/6/17 5:00 AM

At TSIA, we are dedicated to helping technology services organizations of all sizes stay on top of the latest best practices for growing and advancing their business. Our 30-minute TSIA public webinars are a great way to hear directly from our research team about how emerging industry trends are affecting their respective service discipline, and what you can do to stay current. Here's a recap of this summer’s webinars in case you missed them!  

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Topics: customer success, education services, managed services, support services, professional services, field services, expand selling, webinars

TSIA Service Trends Webinar Roundup: Fall Edition

Posted by Technology Services Industry Association on 11/16/16 5:00 AM

At TSIA, we are dedicated to helping technology services organizations of all sizes stay on top of the latest best practices for growing and advancing their business. Our 30-minute TSIA Pulse webinars are a great way to hear directly from our research team about how emerging industry trends are affecting their respective service discipline, and what you can do to stay current. Here's a recap of this fall's TSIA Pulse webinars, in case you missed them! 

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Topics: webinars, TSIA Strategic Services

TSIA Service Trends Webinar Roundup: Summer Edition

Posted by Technology Services Industry Association on 8/10/16 6:30 AM

At TSIA, we are dedicated to helping technology services organizations of all sizes stay on top of the latest best practices for growing and advancing their business. Our 30-minute  TSIA Pulse webinars  are a great way to hear directly from our research team about how emerging industry trends are affecting their respective service discipline, and what you can do to stay current. Here's a recap of this summer's TSIA Pulse webinars, in case you missed them! 
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Topics: cloud, webinars, TSIA Research, Technology-as-a-Service Playbook

TSIA Service Trends Webinar Roundup: Spring Edition

Posted by Technology Services Industry Association on 6/1/16 6:30 AM

At TSIA, we are dedicated to helping technology services organizations of all sizes stay on top of the latest best practices for growing and advancing their business. Our 30-minute  TSIA Pulse webinars  are a great way to hear directly from our research team about how emerging industry trends are affecting their respective service discipline, and what you can do to stay current. Here’s a recap of this spring's TSIA Pulse webinars, in case you missed them! 
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Topics: webinars, TSIA Research, Technology-as-a-Service Playbook

TSIA Service Trends Webinar Roundup: Q1 Edition

Posted by Technology Services Industry Association on 4/6/16 9:11 AM

At TSIA, we are dedicated to helping technology services organizations of all sizes stay on top of the latest best practices for growing and advancing their business. At the beginning of each year, our research team publishes a report of the latest trends affecting their respective area of research and hosts a 30-minute TSIA Pulse webinar going over the highlights. Here's a roundup of the TSIA Pulse sessions from Winter 2016, including the discipline-specific predictions forecasts you might have missed!

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Topics: webinars, TSIA Research

TSIA Service Trends Webinar Roundup: Winter Edition

Posted by Technology Services Industry Association on 1/5/16 7:30 AM

At TSIA, we are dedicated to helping technology services organizations of all sizes stay on top of the latest best practices for growing and advancing their business. Our 30-minute TSIA Pulse webinars are a great way to hear directly from our research team about how emerging industry trends are affecting their respective service discipline, and what you can do to stay current. Here’s a recap of this winter's TSIA Pulse webinars, in case you missed them! 

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Topics: webinars, outcome engineering

TSIA Service Trends Webinar Roundup: Fall Edition

Posted by Technology Services Industry Association on 11/20/15 6:30 AM

At TSIA, we are dedicated to helping technology services organizations of all sizes stay on top of the latest best practices for growing and advancing their business. Our 30-minute TSIA Pulse webinars are a great way to hear directly from our research team about how emerging industry trends are affecting their respective service discipline, and what you can do to stay current. Here’s a recap of this fall’s TSIA Pulse webinars, in case you missed them! 

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Topics: webinars

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