5 Things You Need to Know About TSIA Outcome Chains

Posted by Nicole Dornsife on 11/21/17 5:00 AM

If you were at our Technology Services World conference in Las Vegas last month, you likely heard a ton of buzz around TSIA Outcome Chains, our SaaS solution that ties TSIA research, best practices, and frameworks to specific business objectives. That’s because here at TSIA, we’re excited about what Outcome Chains provides our members: a proven path to achieving their desired outcomes. Whether you’re new to TSIA or have been a member for years, here’s a list of 5 things you should know about TSIA Outcome Chains.

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Topics: TSIA outcome chains, outcomes

TSIA Outcome Chains are Here! Get the Insights You Need for the Results You Want

Posted by Technology Services Industry Association on 12/8/16 5:00 AM

We're thrilled to announce that all TSIA members now have access to TSIA outcome chains, an easy-to-use SaaS experience that makes consuming TSIA's vast vault of research and insights easier than ever before! If you have a service business challenge (SBC) that needs solving, our growing list of available outcome chains can match you with the right TSIA data, resources, and advice to help you solve it. Our library of currently available outcome chains spans across 8 service disciplines and is constantly growing. Today, you can immediately start addressing such challenges as reducing customer churn, building a managed XaaS offer, reducing cost per incident through self-service support channels, retaining field services talent, and more!

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Topics: Outcome Chains, TSIA outcome chains, outcomes

Behind the Research: Field Services

Posted by Technology Services Industry Association on 7/7/16 6:30 AM

At TSIA, we provide technology and services businesses with the insights they need to grow, advance, and achieve their desired outcomes in our rapidly evolving industry. At the heart of this in-depth research are TSIA's research executives, who keep their fingers on the pulse of what's new and what's next in technology and services in order to deliver compelling content, best practices, and tools to our members. To highlight the brilliant people behind the research that makes TSIA what it is, we've invited the VP of Field Services research, Vele Galovski, to tell us a bit about himself and his thoughts on what the future holds in his area of research, field services.

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Topics: spare parts logistics, benchmarking, field services, internet of things (IoT), TSIA outcome chains, outcome chain, smart services

5 KPIs That Can Help You Reduce On-Site Support Costs

Posted by Vele Galovski on 6/21/16 8:50 AM

If you have hardware at a customer location, you're always going to need an on-site service delivery channel. Aside from cutting down the number of on-site incidents, reducing the cost of these visits will continue to be an important organizational objective. In my TSIA Pulse webinar, "Best Practices for Reducing On-Site Incident Costs," I gave a walkthrough of the TSIA outcome chain I've built to address and solve this business challenge for our Field Services members. Within that outcome chain, I highlighted the 5 key performance indicators (KPIs) that drive these on-site incident costs and gave examples of how these areas can be improved in order to reduce costs.

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Topics: support, key performance indicator (KPI), field service engineer, field services, TSIA outcome chains

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