Enjoy San Diego’s Finest at These Networking Events Only at TSW

Posted by Tom Anderson on 3/15/18 9:35 AM

Technology Services World is just around the corner! In addition to the many great learning opportunities you can look forward to at TSW San Diego 2018 following our conference theme of “Blending Service and Sales Motions,” we wanted to share our lineup of fun networking events you can’t get anywhere else. Check out this SlideShare or read on to see what we have planned for this year, including a baseball game between the San Diego Padres and Washington Nationals, a 5k fun run, and more!

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Topics: slideshare, Technology Services World Conference

[Events] Learn from TSIA Experts at These Industry Summits and Conferences

Posted by Tom Anderson on 2/15/18 5:00 AM

Whenever a new trend emerges in the world of technology and services, TSIA is already active in developing new research, frameworks, and expertise around what that trend can mean for your business and the future of our industry. To share their latest insights on customer success, growing customers, improving the customer journey, and improving cross-functional communication within your organization, TSIA executives will be presenting at several upcoming conferences and speaking engagements, including: CCO Summit, Totango’s 2018 Customer Success Summit, Technology Services World San Diego 2018, and Gainsight Pulse 2018. 

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Topics: customer success, technology services, sales, summit, marketing, Technology Services World Conference, TSIA events

Why All Tech Executives Should Care About Blending Service and Sales Motions

Posted by J.B. Wood on 2/13/18 5:00 AM

At our upcoming Technology Services World conference this May, we’re going to be sharing a lot of insights following our theme, “Blending Service and Sales Motions.” Though our conference is called Technology Services World, the content we present relates to many roles within today’s technology companies. While Services, Sales, and Marketing leaders will absolutely benefit from this unique learning opportunity, I wanted to talk about 4 specific C-suite and executive titles that will benefit by attending and taking in all of the valuable lessons and insights from this event.

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Topics: services executives, sales, marketing, lead generation, Technology Services World Conference, sales costs, Blending Service and Sales Motions

View the TSW San Diego 2018 Conference Schedule Online!

Posted by Tom Anderson on 1/29/18 5:00 AM

We hope you’re getting excited for our upcoming Technology Services World conference, because we have a lot of great keynotes, sessions, and networking opportunities lined up for this year’s event. With our theme of “Blending Service and Sales Motions,” you’ll learn how to combine the expertise of both your Sales and Service teams to land, retain, and grow customers. View the conference schedule online for a preview of everything you can look forward to by joining us May 7-9 at the Manchester Grand Hyatt San Diego.

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Topics: Technology Services World Conference

TSW Las Vegas 2017 Keynote Videos Are Now Online!

Posted by Tom Anderson on 11/22/17 5:00 AM

Relive the inspiration of TSW Las Vegas 2017 or see what you missed by watching the mainstage keynote videos online. Did you have a favorite takeaway you wanted to share with your team about how to improve your customer journey? Check out this handy playlist we've put together for you featuring the keynotes from all three days of TSW. 

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Topics: Technology Services World Conference

The Time Has Come for Professional Services Knowledge Management: What I Heard at TSW

Posted by John Ragsdale on 11/14/17 5:00 AM

Over the three days of TSIA’s Technology Services World conference in Las Vegas, I had about 20 formal 1:1 meetings with members, and many short conversations in hallways, after presentations, and in the EXPO. A couple of themes emerged, both a bit of a surprise, and I wanted to share what I heard at TSW in this blog post recapping some of the common themes.

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Topics: knowledge management, professional services, knowledge sharing, Technology Services World Conference

Announcing the 2017 STAR Awards Winners!

Posted by Sheri Kennedy on 10/26/17 5:00 AM

Each year at our fall TSW conference, the technology and services companies who have shown exceptional dedication to innovation and excellence are honored and celebrated in the annual TSIA STAR Awards competition. As one of the highest honors in the industry, the STAR Awards are a way for these organizations to be publicly recognized by their peers as being among the best in the business. We’re proud to announce this year’s winners and highlight their achievements!

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Topics: STAR Awards, Technology Services World Conference

Top 5 Attended Sessions of TSW Las Vegas 2017: Day 2

Posted by John Ragsdale on 10/25/17 10:56 AM

It is the final day of Technology Services World at the beautiful ARIA in Las Vegas. I just received the session counts for 70+ breakout sessions yesterday, and am here to report the top attended sessions. As I always say, attendees vote with their feet, so if you want to know which issues are top of mind with service executives, the top attended list is a great source of insight. 

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Topics: customer success, professional services, data analytics, Technology Services World Conference, analytics

TSW Day 1 Recap: The Art and Science of the Customer Journey

Posted by John Ragsdale on 10/23/17 5:30 PM

Great to be back at the beautiful ARIA in Los Vegas for Technology Services World, which is my 24th TSIA conference! Today was the opening day, and I was up early for our Partner Advisory Board meeting, which included a facilitated session by our new Consulting Alliance Partner, Method Garage, on the business of customer journey mapping. I’m very excited about this conference theme, The Art and Science of the Customer Journey, which is so relevant to our industry and really resonating with our members, across disciplines.

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Topics: knowledge management, knowledgebase, learning management system, online support, knowledge sharing, self-service support, Technology Services World Conference, intelligent customer support

TSW Las Vegas 2017 Conference Schedule: See What’s in Store

Posted by Tom Anderson on 7/26/17 5:00 AM

Join over 1,800 of your technology and services industry peers at our upcoming TSW conference, taking place October 23-25 at the beautiful ARIA Resort & Casino in Las Vegas. This year’s theme is “Art and Science of the Customer Journey,” where you’ll learn how to design and deliver a customer experience that can unlock profits for both customers and suppliers. View the conference schedule online for a preview of the inspiring keynotes and networking opportunities we already have lined up for this year’s event.

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Topics: Technology Services World Conference

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