Come to TSIA’s Executive Professional Services Summit in Germany

Posted by Tom Anderson on 4/5/18 5:00 AM

Join experts from TSIA and Siemens in Cologne, Germany this summer to learn recent industry trends and latest research in the area of professional services at the TSIA 2018 International Professional Services Summit! The topics we’ll be covering in this event follow the theme of “Powering Up Professional Services to Optimize the Customer Value Journey,” where you’ll learn the best practices of successful professional services organizations, how to accelerate customer time to value, how PS is being impacted by tech industry changes, and more. Senior professional services leaders at the VP level and above are invited to attend this information-packed, full-day event.

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Topics: professional services, summit, TSIA events

Learn How to Get Services Involved in the Sales Process in This Virtual Summit

Posted by Nicole Dornsife on 3/6/18 5:00 AM

Mark your calendar for Thursday, March 29, for a free virtual summit all about how to cost-effectively grow your revenue by getting your Services teams more involved in the sales process. During this 3-hour event, you’ll learn from industry experts about when, where, and how Services teams should (and should not) be involved in revenue generation.

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Topics: services, sales, expand selling, summit, webinars

[Events] Learn from TSIA Experts at These Industry Summits and Conferences

Posted by Tom Anderson on 2/15/18 5:00 AM

Whenever a new trend emerges in the world of technology and services, TSIA is already active in developing new research, frameworks, and expertise around what that trend can mean for your business and the future of our industry. To share their latest insights on customer success, growing customers, improving the customer journey, and improving cross-functional communication within your organization, TSIA executives will be presenting at several upcoming conferences and speaking engagements, including: CCO Summit, Totango’s 2018 Customer Success Summit, Technology Services World San Diego 2018, and Gainsight Pulse 2018. 

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Topics: customer success, technology services, sales, summit, marketing, Technology Services World Conference, TSIA events

Learn TSIA Insights at These Upcoming Industry Events

Posted by Tom Anderson on 9/6/17 5:00 AM

Whenever a new trend emerges in the world of technology and services, TSIA is already active in developing new research, frameworks, and expertise around what that trend can mean for your business and the future of our industry. To share their latest findings in the areas of support services, expand selling, sales, marketing, improving customer journey, and creating profitable subscription offers, TSIA executives will be presenting at several upcoming conferences and speaking engagements, including: TSIA International Support Services Summit, Marketing Loves Sales, Technology Services World, and ProductNEXT. 

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Topics: XaaS (x-as-a-service), support services, sales, expand selling, summit, marketing, products, product leader

TSIA is Hosting a Support Services Summit in Vienna

Posted by Tom Anderson on 8/9/17 5:00 AM

TSIA experts are coming to Vienna, Austria this fall to share industry best practices and our latest research in the area of support services, including partner channel management, support metrics, outsourcing, funding, and more in our 2017 International Support Services Summit. Senior support services leaders are invited to attend this information-packed, full-day event. Space is limited, so be sure to reserve your spot and join us September 13!

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Topics: support services, summit

Product Leaders, Do You Want to Learn How to Create Profitable Subscription Offers?

Posted by Tom Anderson on 8/1/17 5:00 AM

Whether you’re a product leader with born-in-the-cloud software and/or hardware technology or are currently working on getting there, the ProductNEXT summit is for you! Come to the ARIA Resort & Casino on October 26, 2017 for this immersive one-day event all about developing your playbook for profitable subscription offers that will also delight your customers.

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Topics: summit, products, product leader

[Virtual Summit] Transforming the Customer Experience with Social Support

Posted by Nicole Dornsife on 6/27/17 5:00 AM

Join us Thursday, July 13, for a free virtual summit about using social support technology and strategies to improve your customer experience, hosted by TSIA and our partners, Lithium Technologies and Miller Heiman Group. During this 3-hour event, you’ll learn how to successfully leverage social technology to improve your support and the customer experience.

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Topics: customer experience, social media, customer experience management, social support, summit

Meet with TSIA Experts at 5 Upcoming Technology Industry Events

Posted by Technology Services Industry Association on 2/21/17 5:00 AM

Whenever a new trend emerges in the world of technology and services, TSIA is already on the front lines developing new research, frameworks, and expertise around what that trend can mean for your business and the future of our industry. To share some of their latest findings in the areas of customer success, field services, smart services and the Internet of Things (IoT), and recurring revenue, TSIA executives will be attending several upcoming conferences and speaking engagements, including: 2017 Customer Success Summit – Presented by Totango, TSIA International Field Services Summit, Executive Symposium, Technology Services World, and Gainsight Pulse 2017. 

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Topics: customer success, XaaS (x-as-a-service), field services, internet of things (IoT), summit, Technology Services World Conference, TSIA Research, smart services, speaking engagements

Learn About Smart Services and IoT from TSIA in Switzerland!

Posted by Technology Services Industry Association on 1/19/17 5:00 AM

As the rise of smart, connected products continues to influence how today’s businesses are run, it’s imperative to understand exactly how smart services and the Internet of Things (IoT) are impacting your business and the technology and services industry as a whole. To answer common questions on this topic and offer a forum for constructive discussion, TSIA will be hosting a one-day Field Services summit called, “Transforming Your Field Service Organization with Smart Services and the Internet of Things” in Basel, Switzerland this March. 

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Topics: field services, internet of things (IoT), summit, TSIA Research, TSIA Strategic Services, smart services

Learn How to Measure and Improve Self-Service Success and Deflection

Posted by Technology Services Industry Association on 10/4/16 5:00 AM

Join us Friday, October 7, for a free support services virtual summit on self-service service success and deflection, hosted by TSIA and our partners, Coveo and DB Kay & Associates, Inc. During this 4-hour event, guest speakers from Extreme Networks, Hewlett-Packard, Informatica, and more, will discuss how their companies are currently measuring success and deflection in their self-service offering, as well as share self-service best practices and learnings you can apply to your own organization.

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Topics: metrics, support services, summit, self-service support

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