Behind the Research: Field Services

Posted by Technology Services Industry Association on 7/7/16 6:30 AM

At TSIA, we provide technology and services businesses with the insights they need to grow, advance, and achieve their desired outcomes in our rapidly evolving industry. At the heart of this in-depth research are TSIA's research executives, who keep their fingers on the pulse of what's new and what's next in technology and services in order to deliver compelling content, best practices, and tools to our members. To highlight the brilliant people behind the research that makes TSIA what it is, we've invited the VP of Field Services research, Vele Galovski, to tell us a bit about himself and his thoughts on what the future holds in his area of research, field services.

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Topics: spare parts logistics, benchmarking, field services, internet of things (IoT), TSIA outcome chains, outcome chain, smart services

The Straight Facts About Spare Parts Logistics

Posted by Vele Galovski on 12/19/14 6:30 AM

Spare parts logistics has quickly become a hot topic in the industry, which is a big reason why I decided to conduct my recent Spare Parts Multi-Member Study. Based on the results of this survey, I was able to outline the current state of spare parts logistics and how B4B will be impacting spares in the future. Here I will share with you how spare parts and logistics is important, expensive, complicated, and fast becoming a very specialized discipline in services.
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Topics: spare parts logistics, field services

What to Look for When Outsourcing Field Service Operations to a Third-Party Provider

Posted by Jodi Beuder on 6/3/14 2:04 PM

If you manage a field service team as part of your technical service operations, you understand how difficult, time-consuming, and costly it can be to finesse the logistics so that your field service operations are profitable. You may be wondering,"Is hiring a third-party provider to manage my field service operations a cost-effective solution? Will third-party providers meet my standards for customer service?" Outsourcing field service operations can be a wise move, but as with any large business shift, you need to carefully examine your options.

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Topics: spare parts logistics, field services, outsourcing, TSIA Partners

Creating the Spare Parts Logistics Business of the Future

Posted by Vele Galovski on 1/22/14 5:32 PM

From the Pony Express to next-day deliveries to retailers experimenting with drones delivering packages to your doorstep within hours, response times continue to get shorter, and expectations have never been higher for logistics and the spare parts supply chain.

“For want of a nail . . . the kingdom was lost.”

So goes the old proverb that illustrates how critical it is to have the right part, at the right place, at the right time. From the Pony Express to next-day deliveries to retailers experimenting with drones delivering packages to your doorstep within hours, response times continue to get shorter, and expectations have never been higher for logistics and the spare parts supply chain.

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Topics: outcome-based services, B4B, service revenue, customer satisfaction, spare parts logistics, field services

Managing the Complexities of Service Parts Management

Posted by Ravi Naidu on 5/3/13 2:19 PM

The business of managing spare parts is complex and under constant pressure to become leaner and more efficient while maintaining, or improving, key performance indicators and service level agreements. Not an easy task, by any means. Why is the business of service spare parts under this continual pressure? Well, there are three main reasons for this.

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Topics: service revenue, spare parts logistics, key performance indicator (KPI), service level agreement (SLA), field service engineer, field services

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