The Outcome-Based Services Portfolio

Posted by Thomas Lah on 7/10/15 8:27 AM

In our book, B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship, we talk about how TSIA is helping technology companies prepare for a radical shift in their business models as they move away from selling product assets and product attach services and begin delivering business outcomes for customers. As stepping-stone in this journey, we’ve created a set of frameworks to provide an overview of the kinds of outcome-based services your organization can offer. 

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Topics: outcome-based services, pricing, adoption services, B4B, big data, services portfolio, optimization

What B4B Means for You

Posted by Technology Services Industry Association on 12/11/14 9:00 AM

12 Days of Insights 2014: Day 2

To celebrate the holiday season, we’re giving the gift of knowledge! Join us as we share our favorite posts from top technology services thought leaders in our 12 Days of Insights blog series.

B4B co-author and TSIA executive director Thomas Lah delivered a memorable and eye-opening TSW keynote at last month’s TSW Service Transformations conference, discussing what the B4B model means for technology services organizations. Here are some highlights from that important discussion. If you haven’t gotten your copy of the book B4B, it’s a must-have, and it’s available at Amazon. It’s a promising time to be in tech services, as we head toward the new era of B4B.

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Topics: outcome-based services, B4B, services portfolio, organizational structure, customer adoption, customer outcomes, 12 Days of Insights

Technology Services Are Ripe for Portfolio Confusion

Posted by George Humphrey on 7/8/13 7:32 AM

“"All men make mistakes, but only  wise  men learn from their mistakes."”  -Winston Churchill

Thanks for navigating to the TSIA website, and specifically to the Inside Technology Services blog. Recently I posted the first entry in this important five-part mini-series on “The Top 5 Mistakes Made When Starting a Managed Services Business.” With most analyst and  research firms citing managed services as the number one revenue growth segment of the technology industry, many companies are rushing to market with managed services offers. There are many drivers behind the urgency for companies to offer managed services, some good; some not so good.

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Topics: managed services, support services, service revenue, technology services, professional services, value-added services, services portfolio, Managed Services Mistakes

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