Which Education Service Offers Do Your Customers Really Want?

Posted by Maria Manning-Chapman on 9/29/16 5:00 AM

When it comes to developing new offers for your education services business, you'll want to make sure you're providing offers that your customers want. So, how do you differentiate between what your customers want and what your education organization thinks they want? At TSIA, we recently conducted an Education Services Offer Development Survey, which aimed to collect insight regarding how education services (ES) organizations are leveraging new offers to maximize revenues and increase customer adoption. Based on the results from this survey, we learned some interesting details about what customers want compared to what they're receiving from their education services provider, which I'd like to share with you.

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Topics: education services, customer adoption, service offers, content development

4 Steps to Successfully Move from Hardware to Software and Services

Posted by Neil Jain and Chris Kammerer on 9/15/16 6:30 AM

The world has been changing over the past 10 years for hardware companies. Today, faster innovation cycles and falling barriers to entry are driving commoditization, virtualization is fueling demand for software running on industry standard hardware, and everyone is chasing higher margin, recurring revenue offers. Hardware companies are responding to these shifts by augmenting their portfolios to include more software and services offerings, but many are struggling with the transition.

Whether your company is looking to break into a complementary software market, enhance your hardware products with managed services, or respond to the virtualization trend, here are four key steps you should take to address common challenges hardware companies face.

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Topics: XaaS (x-as-a-service), managed services, service revenue generation, services, service offers, TSIA Partners, hardware manufacturers

Learn How to Monetize Emerging Service Offers: TSIA Executive Summit

Posted by Technology Services Industry Association on 7/21/15 6:30 AM

Find out how new higher-value service offers are impacting the European market by joining us for an exclusive TSIA Executive Summit in London on September 14th! At this free half-day working session, you’ll learn how to monetize a variety of next generation service offers from a diverse community of executives at leading technology companies.

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Topics: B4B, services executives, service offers, summit

How to Connect Your Service Offers to Business Value: Part 2

Posted by Julia Stegman on 7/7/15 6:30 AM

In the first part of this three part series, I discussed the top factors driving the shift to outcome-based offers, as well as the key capabilities required to be successful. Let’s dig a little deeper into how to get started, and in particular, how to surface the unmet needs of your customers.

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Topics: service revenue generation, service offers, Connecting Service Offers to Business Value

Reaction to B4B

Posted by Thomas Lah on 11/21/13 2:38 PM

“The operating models of technology providers are about to be revolutionized.”

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Topics: pricing, B4B, data analytics, operating models, consumption models, service offers, Technology Services World Conference


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