How IoT Process Optimization Can Improve Customer Outcomes

Posted by Vele Galovski and Harald Kopp on 5/28/15 6:30 AM

In our post Driving Service Efficiency in the Age of IoT, we highlighted the most common application for smart, connected products: service efficiency. However, this narrow focus limited the return on investment for many suppliers, leaving many to wonder what the IoT (Internet of Things) buzz was all about. The next step on the Remote Services continuum, process optimization, places more emphasis on the customer, which leads to better results for everyone. 

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Topics: field services, industrial equipment, internet of things (IoT), service efficiency, optimization, Intro to IoT, smart services

Driving Service Efficiency in the Age of IoT

Posted by Vele Galovski and Harald Kopp on 5/14/15 6:30 AM

In our last post, Smart Products Need Smart Services: How IoT Affects Industrial Equipment, we introduced the TSIA Remote Services Continuum, which provides a framework for companies that have implemented or are considering incorporating smart, connected products as part of their product portfolio. Today’s post will go into more detail on the first and, by far, most common step along the continuum: Service Efficiency.

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Topics: mobility, support services, field services, industrial equipment, internet of things (IoT), remote services, service efficiency, Intro to IoT, smart services

TSW 2014 Best Practices: Your Roadmap to Extreme Efficiency in Tech Services

Posted by Technology Services Industry Association on 4/29/14 5:05 PM

Technology Services World (TSW) 2014 Best Practices is just days away, and we at TSIA are thrilled to bring together a world-class lineup of thought leaders who have been there, done that, and accomplished what we’re all looking to achieve: Extreme Efficiency.

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Topics: service efficiency, Technology Services World Conference

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