TSIA's John Ragsdale, vice president of technology and social research, wrote a great blog entry on the opening event at TSW Best Practices: TechFUTURES. Discover what’s in store for the future of tech!
TSIA Vice President of Technology and Social Research, John Ragsdale, Addresses TSW Crowd
Here’s an excerpt from John's blog, Eye on Service:
I had the pleasure of opening Technology Services World with our TechFUTURES event, kicking off at 11am. TechFUTURES takes us forward in time five years, to the year 2019, for a look at the state of the industry with special focus on the impact of services technology. TSIA TechFUTURES focuses on three topics identified as primary change agents within the industry.
“Services are transforming within technology providers―and disrupting the status quo. And it’s important to be made aware of these trends, as they will come to impact all of our jobs at some point.”
At Technology Services World (TSW) Service Transformations held in Las Vegas this past October, Infor Global Solutions CEO Charles Phillips shared important insights and real-world examples of how services are transforming within technology providers―and disrupting the status quo. And it’s important to be aware of these trends, as they will come to impact all of our jobs at some point.
Products and solutions are changing at an increasing rate in the technology industry. These changes often require professional and technical service teams to implement a comprehensive transition throughout the business, across channels and through delivery and support, in order to ultimately safeguard the end customer or user experience.
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