The Reemergence of Managed Services: Capitalizing on the Cloud

Posted by Dhaval Moogimane, Neil Jain, and Andrew Clark on 12/12/14 9:30 AM

12 Days of Insights 2014: Day 3

To celebrate the holiday season, we’re giving the gift of knowledge! Join us as we share our favorite posts from top technology services thought leaders in our 12 Days of Insights blog series.

It just might be the greatest comeback ever. After the heyday of the application service provider (ASP) model in the 90's, managed services (MS) is reemerging as a top priority for many technology companies. A perfect storm of customer demand, technology and cloud maturity, and increased competitive pressure have put managed services back in the spotlight.
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Topics: x-as-a-service (XaaS), B4B, cloud, managed services, technology services, technology maturity, service delivery channels, 12 Days of Insights

2014 TechFUTURES: What will service operations look like in 2019?

Posted by Technology Services Industry Association on 5/6/14 2:34 PM

TSIA's John Ragsdale, vice president of technology and social research, wrote a great blog entry on the opening event at TSW Best Practices: TechFUTURES. Discover what’s in store for the future of tech!


TSIA Vice President of Technology and Social Research, John Ragsdale, Addresses TSW Crowd

 

Here’s an excerpt from John's blog, Eye on Service:

I had the pleasure of opening Technology Services World with our TechFUTURES event, kicking off at 11am. TechFUTURES takes us forward in time five years, to the year 2019, for a look at the state of the industry with special focus on the impact of services technology. TSIA TechFUTURES focuses on three topics identified as primary change agents within the industry.

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Topics: data analytics, service delivery channels, collaboration, Technology Services World Conference

When It Comes to Tech Services Innovation, It’s No Longer the Status Quo

Posted by Technology Services Industry Association on 12/20/13 1:57 PM

“Services are transforming within technology providers―and disrupting the status quo. And it’s important to be made aware of these trends, as they will come to impact all of our jobs at some point.”

At Technology Services World (TSW) Service Transformations held in Las Vegas this past October, Infor Global Solutions CEO Charles Phillips shared important insights and real-world examples of how services are transforming within technology providers―and disrupting the status quo. And it’s important to be aware of these trends, as they will come to impact all of our jobs at some point.

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Topics: cloud, technology services, data analytics, service delivery channels, software-as-a-service (SaaS)

The Need for Speed: What Faster Service Means for Customer Experience

Posted by Carol Blanchar on 4/30/13 1:12 PM

Products and solutions are changing at an increasing rate in the technology industry. These changes often require professional and technical service teams to implement a comprehensive transition throughout the business, across channels and through delivery and support, in order to ultimately safeguard the end customer or user experience. 

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Topics: customer experience, support services, value-added services, customer support, service delivery channels, project management, collaboration

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