How Embedded Product Support Can Boost Customer Adoption

Posted by John Ragsdale on 9/19/17 5:00 AM

For our fall Technology Services World conference, we used the crowdsourcing approach to select a theme. We gathered input from members and asked our various advisory boards for feedback on the suggestions, arriving at what I think is truly a “big tent” topic: The Art and Science of the Customer Journey. Regardless of where you fit in the customer lifecycle—sales, implementation, post-sales support, field service, customer success, expand selling, etc.—improving and accelerating the customer journey is a critical component of your job. 

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Topics: customer support, self-service support, digital support, self-service, Art and Science of the Customer Journey

Live from TSW 2017 San Diego! Here's What You Can Expect

Posted by John Ragsdale on 5/1/17 10:52 AM

Today kicked off my 23rd TSIA conference, Technology Services World, in beautiful San Diego. I have a busy day planned, starting with my Partner Advisory Board meeting at 7 AM, my keynote at 11:30 AM, and my Power Hour session at 4 PM. Before things get too crazy, I wanted to write up some of themes I’m talking about this week which hopefully will resonate with you.

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Topics: keynote, Technology Services World Conference, self-service

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