Welcome New TSIA Members! December Edition

Posted by Technology Services Industry Association on 12/21/16 5:00 AM

At TSIA, we are dedicated to helping services organizations both large and small grow and advance in the technology industry. We'd like to take the opportunity to welcome our newest members, as well as acknowledge companies already a part of the TSIA community who have recently expanded their membership to include additional service disciplines TSIA has to offer. Here's a little bit about each company, in their own words.

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Topics: cloud, healthcare, professional services automation (PSA), software-as-a-service (SaaS), marketing, New TSIA Members, HHIT, hardware manufacturers, software

How Professional Services Automation (PSA) Supports Business Transformation

Posted by Technology Services Industry Association on 11/22/16 5:00 AM

It’s no surprise that services organizations rely more and more on various technologies to successfully run their businesses. Recent research shows that planned spending and adoption of Professional Services Automation solutions is on the rise, and has become a must-have technology for most business stakeholders within services organizations. PSA provides automation in core business areas along with the information necessary to make important business decisions in real-time.

We interviewed Lori Ellsworth, GM of PSA Solutions at FinancialForce to get her perspective on typical challenges that services business face while undergoing a business transformation and how technology, specifically a Professional Services Automation solution, plays a role in these events.

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Topics: professional services, professional services automation (PSA), TSIA Partners

3 Reasons You Should Invest in Professional Services Automation

Posted by Michelle Manimtim on 11/9/16 5:00 AM

Per TSIA's professional services benchmark reports, professional services automation (PSA) adoption is on the rise, and organizations that implement it gain the following benefits when compared to their industry peers:

  • Higher billable utilization.
  • Better rate utilization.
  • Fewer days to staff projects.
  • Increased project margins.

However, despite the growing maturity and use of PSA solutions, I continue to see even mature professional services organizations still drowning in spreadsheets and highly inefficient manual reporting. To thrive and compete in the current business climate, companies need to transform and evolve to meet the needs of today's customers.

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Topics: customer experience, professional services, professional services organization (PSO), professional services automation (PSA), TSIA Partners, digital transformation

TSW Las Vegas 2016: What I Heard

Posted by John Ragsdale on 10/28/16 5:00 AM

After each of our Technology Services World Conferences, I like to look back over all the 1:1 meetings, breakout session questions, and hallway conversations, and come up with some of the top trends and issues I heard. Last Tuesday, I had 1:1 meetings scheduled from 8 AM to 5:30 PM, which was a great opportunity to hear what members are working on, where they are seeing success, and where they are struggling. 

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Topics: knowledge management, professional services, social support, online communities, online support, professional services automation (PSA)

TSW Day 2 Recap: Top Attended Sessions

Posted by John Ragsdale on 10/19/16 1:39 PM

Today is the final day of Technology Services World Las Vegas, and I'm back to take a look at the top attended sessions from yesterday. Our 1,600+ attendees had more than 75 breakout sessions to choose from yesterday, crossing all of our service disciplines, with a good mix of tactical and strategic topics. I always like to point out the top attended sessions, because people vote with their feet for the hottest trends and topics.

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Topics: customer success, customer experience, professional services, customer service, expand selling, professional services automation (PSA), Technology Services World Conference

What I Heard at TSW San Diego 2016

Posted by John Ragsdale on 5/10/16 8:38 AM

Last week, TSIA held our Technology Services World (TSW) conference in beautiful San Diego. I had a really busy week with 11 presentations, including a technology keynote and the EXPO Tour, and I spent most of Wednesday in 1:1 meetings with members, talking about their technology challenges. Based on questions asked during breakout sessions, my 1:1 meetings, and dozens of hallway and EXPO conversations, I've put together a list of the common themes I heard that I'd like to share with you.

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Topics: professional services automation (PSA), customer engagement, Technology Services World Conference, customer portal

5 Tips for Selecting a Professional Services Automation Platform

Posted by John Ragsdale on 12/21/15 6:30 AM

'Tis the season of giving, and today our gift to you is the eleventh day of our annual 12 Days of Insights blog series. Enjoy!

Ten years ago when you asked a professional services (PS) executive what tool they used to manage PS resources, projects, and billables, the answer was almost always the same: spreadsheets. Professional services automation, or PSA, was just being introduced a decade ago, and while it took a few years for PS organizations to realize the benefits of automation, today questions about selecting PSA platforms have become my most frequent inquiry topic from TSIA members. In this blog post, I will share the information I provide to members in these inquiries, and hopefully give you a head start on your next PSA implementation!

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Topics: professional services, 12 Days of Insights, professional services automation (PSA)

Top Takeaways from TSW 2015 Best Practices

Posted by Technology Services Industry Association on 5/26/15 6:30 AM

TSW conferences are a great way to get a top-level view of the latest trends in the industry, and how leading organizations are rising to meet emerging challenges as well as their best practices. During the conference, TSIA’s VP Research, Technology and Social, John Ragsdale, was able to get a detailed overview of the latest industry buzz through one-on-one conversations with TSIA members and partners, as well as TSW attendees. Here is a snapshot of some of the key takeaways from TSW 2015 Best Practices that John observed, in his own words. 

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Topics: knowledge management, online communities, online support, professional services automation (PSA), Technology Services World Conference

Dispelling Myths About Professional Services Automation - Webinar Recap

Posted by John Ragsdale on 7/29/14 9:30 AM

Adoption of professional service automation (PSA) is on the rise, and it can make a big difference to your operational success. According to TSIA PS benchmark reports, companies that incorporate PSA see higher billable utilization, better rate utilization, fewer days to staff projects, increased project margins, and lower field costs when compared to their industry peers.

Unfortunately, there continues to be a few misconceptions and outdated ideas about how beneficial PSA is for professional services organizations, which is keeping companies from realizing their full potential through automation. In this webinar, I joined Steve Beaumont, services market manager of TSIA partner Planview, to address common questions and dispel some of the myths about professional services automation. 

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Topics: professional services, professional services automation (PSA)

Attain Real Visibility to Drive Predictable Performance

Posted by Steven Sexton and Robert Armour on 4/22/13 3:41 PM

Business leaders are under extreme pressure to increase their contribution to overall business profitability revenue growth and customer success. Unfortunately, they struggle to deliver greater financial return without the visibility to understand current and future performance, pinpoint opportunities for improvement, and stop repeating mistakes. The result is services leadership trying to bail a boat with a leaking bucket and rough seas still to navigate. 

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Topics: performance management, automation, value proposition, professional services, project performance, professional services automation (PSA)

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