[SlideShare] 3 Benchmark Trends for Field Services

Posted by Technology Services Industry Association on 9/27/16 6:30 AM

TSIA's comprehensive benchmarking program lets you measure your company's performance against your peers as well as the top performing companies in the industry, the pacesetters, allowing you to identify your strengths and see where you can improve to ensure future success. For a sample of the type of insight you will receive through this valuable resource that comes with TSIA membership, view this SlideShare to see 3 key pacesetter trends we’ve uncovered through TSIA's Field Services Benchmark Study.

Read More

Topics: pacesetter, field services, slideshare, TSIA Benchmarking Spotlight

Industrial Equipment: Moving from Products to Services

Posted by Harald Kopp on 12/15/15 7:30 AM

'Tis the season of giving, and today our gift to you is the seventh day of our annual 12 Days of Insights blog series. Enjoy!

Manufacturers of industrial equipment, components, and instruments have, on average, a service revenue share of 30%, which has been stable over the last two years. This has been shown by the results of TSIA's Industrial 30 index, which analyzes the quarterly reports of 30 industrial manufacturers reporting their service revenues. 

We’ve found that the service revenue share was stable during five quarters of revenue growth, and it is still stable after two quarters of shrinking revenues of 7%, as compared to last year. This shows that a huge part of services in industrial equipment are product-attached. Fewer product sales mean fewer implementations, lower product utilization by customers means fewer repairs, and customers under pressure even reduces support levels. Some services, like calibration or mission-critical support, are stable.

Read More

Topics: pacesetter, industrial equipment

Collecting the Low-Hanging Fruit in IoT

Posted by Vele Galovski and Harald Kopp on 7/9/15 6:30 AM

In the age of IoT, companies are manufacturing smart, connected products, driving service efficiency, and optimizing customer processes that drive improvements for both themselves and their customers. However, before you can begin focusing on customer outcomes and understanding the systems your solution is in by leveraging analytics, you need to create the right B4B offer types that follow the Remote Services Continuum and connect with your sales initiatives to create profitable growth.

Read More

Topics: pacesetter, field services, industrial equipment, internet of things (IoT), remote services, Intro to IoT, smart services

How Mobility Can Help Drive Customer Adoption

Posted by Vele Galovski on 9/16/14 6:30 AM

The traditional supplier model of make, sell, and ship is no longer all it takes to keep customers happy. In today’s market, manufacturers are not only expected to continue making and supporting great products, but must also work directly with customers to help them achieve their desired outcome.

Fortunately, with the added help of emerging mobile technology, field services technicians are in an ideal position to maintain an ongoing relationship with customers, and are quickly becoming the driving force behind increased end-user adoption and consumption in the technology industry. In my webinar, The Connected Technician, I discuss how field services is leveraging mobility to create a better customer experience and increase value.

Read More

Topics: pacesetter, mobility, field services

TSW Best Practices: What's on Tap for Day One

Posted by Technology Services Industry Association on 5/6/13 8:08 AM

Today marks the opening of the TSW 2013 Best Practices conference, filled to capacity with professionals from every branch of the industry eager to learn, network, and gain a glimpse into the future of tech services. On site you can feel the electricity in the air as folks make their way to registration, perhaps running into a friendly face or two. So what's on tap for today?

Read More

Topics: pacesetter, keynote, Technology Services World Conference


Subscribe to the Blog

Recent Posts

Posts by Topic

see all

Follow TSIA