Our industry has been debating the pros and cons of converging service organizations for years. And for good reason—there are so many obvious and truly meaningful benefits that can be realized by breaking down the silos:
- A more streamlined service offer portfolio
- Improved resource utilization
- Elimination of redundancies in skills and capabilities
- Improved economics achieved through cost optimization
Yet to date, there has been little more than lip service paid to the idea of collapsing and blending service organizations and capabilities. Understandably so, as there are careers and jobs at stake, not to mention just how daunting a task it is to dismantle and reassemble longstanding and highly stable structures and processes.
But in spite of the inherent forces of resistance, we at TSIA believe that 2017 is the year where we will see widespread and meaningful progress made on services convergence. Here's why.