TSIA’s 5th Annual Knowledge Management Survey is Now Open!

Posted by John Ragsdale on 8/3/17 5:00 AM

In my role as TSIA’s technology research analyst, I cover 42 different technologies across our 8 areas of research. But when you look at the inquiries I receive from members, over half are related to knowledge management, self-service, and improving collaboration with both employees and customers. Spending on knowledge management is very high as well, with 68% of support services members planning additional investments in the next 1-2 years. To better understand emerging trends and pacesetter practices, each year I conduct a knowledge management survey.

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Topics: knowledge management, TSIA Survey, self-service support, TSIA Research, Open TSIA Surveys

How To Address Big Professional Services Business Challenges

Posted by Bo Di Muccio on 4/10/17 5:00 AM

TSIA membership gives our customers the ability to ask us questions, which we refer to as “inquiries.” Addressing services leaders’ business questions in a fact-based way is one of the reasons we exist, and if the thousands of inquiries that come in every year are any indicator, it’s an extremely valuable resource for our members. This steady inquiry stream also serves a dual purpose, in that they provide me and the rest of the research team with a real-time source of information about what service business challenges (SBCs) are the most common and most pressing for our members. 

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Topics: professional services, TSIA Survey, Open TSIA Surveys, professional services organization, compensation

Participate in TSIA Research! Currently Open Surveys

Posted by Technology Services Industry Association on 2/17/17 5:00 AM

In order to keep providing the latest in fact-based insight your company can use to elevate your success, TSIA conducts dozens of custom surveys that collect detailed data on the most current industry performance metrics and best practices. From in-depth market rate studies, to questionnaires on common practices related to reporting structures for service lines of business, our surveys shed light on what's really happening in the industry, how to address common challenges, and spot up-and-coming trends. Here is a list of both the public and members-only surveys that we currently have running, how the data collected will be used to benefit technology and services organizations like yours, and how your company can contribute to this important research. 

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Topics: customer success, support services, professional services, TSIA Survey, TSIA Research, service technology, Open TSIA Surveys

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