3 Ways to Get the Most from Your TSIA Membership

Posted by Jasmine Pilar on 1/18/18 8:46 AM

TSIA has the world’s largest vault of board-ready data insight in the technology and services industry. But, with the busy schedule of the average service executive, it’s up to our dedicated Member Success team to ensure that our members are absorbing the most relevant content they need to solve their top business challenges, from research reports, business frameworks, quick tools, and more. The relationship between TSIA and our members is founded on open communication and trust, and aims to deliver the results-driven, customized attention that is the core mission of our Member Success team. Here’s a glimpse into how that relationship works, from member onboarding, developing customized success plans, and engaging our large community of services professionals to ensure your tech organization gets the results you want, even faster.

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Topics: customer success, TSIA Research, member success, customer success manager

A Real-World Example of Customer Success: How We Do It at TSIA

Posted by Thomas Lah on 6/14/16 6:30 AM

At TSIA, we provide hundreds of technology and services organizations with the latest best practices, research, and frameworks they need to grow and succeed in a changing market, and a lot of this research ties directly into the rapidly growing area of customer success. To give you an inside look at how we apply the same business recommendations we give our members to our own operation, I've asked TSIA's VP of Member Success, Andrew Cromey, to explain how TSIA handles customer success, or as we refer to it in our membership organization, “Member Success."

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Topics: customer success, member success

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