A Real-World Example of Customer Success: How We Do It at TSIA

Posted by Thomas Lah on 6/14/16 6:30 AM

At TSIA, we provide hundreds of technology and services organizations with the latest best practices, research, and frameworks they need to grow and succeed in a changing market, and a lot of this research ties directly into the rapidly growing area of customer success. To give you an inside look at how we apply the same business recommendations we give our members to our own operation, I've asked TSIA's VP of Member Success, Andrew Cromey, to explain how TSIA handles customer success, or as we refer to it in our membership organization, “Member Success."

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Topics: customer success, member success

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