Introducing The New Managed Services Ebook!

Posted by George Humphrey on 10/28/15 6:30 AM

Thank you everyone for an amazing TSW 2015 Service Transformations conference! I hope you learned a lot about Growing Customers Successfully and came away feeling eager to start applying the lessons learned to your business. In case you missed it, I unveiled my brand new ebook at the conference, “How to Avoid the 5 Most Common Mistakes Made in Managed Services.” It’s totally free, and you can download it here! Here’s a brief synopsis of what it’s about.

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Topics: managed services, Managed Services Mistakes

Patience Is Bitter

Posted by George Humphrey on 8/5/13 6:59 AM

The final installment in a blog mini-series on the five biggest mistakes an organization can make when looking to start a managed services (MS) business (and how to avoid them). By TSIA MS expert George Humphrey. 

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Topics: managed services, Managed Services Mistakes

Nothing Good Comes for Free

Posted by George Humphrey on 7/26/13 7:22 AM

Part four in a five-part mini-series on the five biggest mistakes an organization can make when looking to start a managed services (MS) business (and how to avoid them). By TSIA MS expert George Humphrey. 

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Topics: managed services, support services, proactive support, Managed Services Mistakes

Same Old Sales

Posted by George Humphrey on 7/18/13 6:36 AM

Part three in a five-part mini-series on the five biggest mistakes an organization can make when looking to start a managed services (MS) business (and how to avoid them). By TSIA MS expert George Humphrey.

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Topics: managed services, support services, professional services, sales, managed services sales, Managed Services Mistakes

Technology Services Are Ripe for Portfolio Confusion

Posted by George Humphrey on 7/8/13 7:32 AM

“"All men make mistakes, but only  wise  men learn from their mistakes."”  -Winston Churchill

Thanks for navigating to the TSIA website, and specifically to the Inside Technology Services blog. Recently I posted the first entry in this important five-part mini-series on “The Top 5 Mistakes Made When Starting a Managed Services Business.” With most analyst and  research firms citing managed services as the number one revenue growth segment of the technology industry, many companies are rushing to market with managed services offers. There are many drivers behind the urgency for companies to offer managed services, some good; some not so good.

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Topics: managed services, support services, service revenue, technology services, professional services, value-added services, services portfolio, Managed Services Mistakes

Those Who Don’t Learn from Their Mistakes (and Others’) Are Bound to Repeat Them

Posted by George Humphrey on 6/25/13 2:38 PM

The title of this article is a twist of an actual George Santayana quote:

""Those who don't know their history are doomed to repeat it."

Managed services (MS) brought to market by a technology company are often fraught with frustrating challenges. Many companies make the same mistakes over and over. Yes, I have personal experience here. On more than one occasion, I personally made the same mistake. Okay, mistakes.

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Topics: managed services, Managed Services Mistakes

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