The Digital Transformation Journey: Supplier Challenges

Posted by J.B. Wood on 8/8/17 5:00 AM

In my last blog I focused on the positives of building recurring revenues by offering technology solutions in an “as-a-service” model from the supplier perspective. This post and ones before it are part of an overall blog series about why vendors in high tech, industrial automation, medical equipment and other market sectors are moving rapidly toward subscription-based offers. But “Navigating the World of Digital Transformation” is not the kind of story that is all good news. There are real challenges that suppliers face in deciding to head in this direction.  Management needs to deftly navigate these obstacles, or else they may not be around long enough to reach their objective of a profitable, high-growth, recurring revenue business.
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Topics: customer success, sales, knowledge-as-a-service, digital transformation, The Digital Transformation Journey

Free Your Knowledge Base: Part 1

Posted by David Kay on 8/29/14 6:30 AM

Today, most B2B support knowledge bases are locked behind customer logins.  But “The Times They Are A-Changin’.” It’s time to rethink that decision. In this two-part blog series, I’m going to talk about the ways in which knowledge management is evolving and how your business can adapt.

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Topics: customer success, knowledge management, support services, customer support, knowledge-as-a-service, knowledgebase, TSIA Partners

Hot 2014 Trend: Knowledge as a Service

Posted by John Ragsdale on 1/29/14 3:30 PM

Based on discussions with hundreds of companies over a number of years regarding failing knowledge management programs, it appears that there are three common denominators linked to the majority of companies who claim not to be getting the expected value from their KM expenditures. Discover what these denominators are.

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Topics: knowledge management, customer support, knowledge-as-a-service, knowledgebase, self-service support

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