Free Your Knowledge Base: Part 1

Posted by David Kay on 8/29/14 6:30 AM

Today, most B2B support knowledge bases are locked behind customer logins.  But “The Times They Are A-Changin’.” It’s time to rethink that decision. In this two-part blog series, I’m going to talk about the ways in which knowledge management is evolving and how your business can adapt.

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Topics: customer success, knowledge management, support services, customer support, knowledge-as-a-service, knowledgebase, TSIA Partners

Hot 2014 Trend: Knowledge as a Service

Posted by John Ragsdale on 1/29/14 3:30 PM

Based on discussions with hundreds of companies over a number of years regarding failing knowledge management programs, it appears that there are three common denominators linked to the majority of companies who claim not to be getting the expected value from their KM expenditures. Discover what these denominators are.

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Topics: knowledge management, customer support, knowledge-as-a-service, knowledgebase, self-service support

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