[Infographic] Expand Selling: A Cost-Effective Approach to Growing Customers

Posted by Technology Services Industry Association on 1/10/17 9:00 AM

Landing new customers will always be an important part of growing your business, but what happens after they've been onboarded? Tech companies invest a great deal of time and money in sales and marketing initiatives to capture net new business, but often overlook the chance to take advantage of revenue opportunities from within their existing customer base. This infographic takes a look at how investing in expand selling capabilities can unlock lower-cost accelerated revenue growth from existing customers.

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Topics: revenue growth, business growth, infographic, expand selling, LAER

[Infographic] Why You Need to Leverage IoT in Healthcare

Posted by Vele Galovski on 12/15/16 5:00 AM

Despite the healthcare industry experiencing steady growth year over year, many HHIT (Healthcare & Healthcare IT) providers are beginning to see the cracks in their traditional business models. This infographic outlines the various ways HHIT organizations can embrace the Internet of Things (IoT) through smart, connected to products to capture new revenue streams, including optimized customer processes, and improved business outcomes.

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Topics: healthcare, infographic, internet of things (IoT), HHIT, equipment manufacturers, smart, connected products, smart services

[Infographic] How the Internet of Things is Impacting Hardware Manufacturers

Posted by Technology Services Industry Association on 9/9/16 6:30 AM

In an increasingly connected world, the Internet of Things (IoT) is forcing traditional hardware manufacturers to rethink how they run their businesses. The historical make/sell/ship business model is no longer sufficient now that customers expect providers to help them save money and improve their business outcomes. To respond to changing customer demands and offset the industry-wide trend of declining product revenues, many hardware manufacturers are embracing smart, connected products to create new revenue streams. In this infographic, you'll see just how IoT is impacting hardware manufacturers and why embracing digitization is crucial to improving revenue growth in a rapidly changing technological climate.

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Topics: infographic, industrial equipment, internet of things (IoT), hardware manufacturers, equipment manufacturers, smart, connected products, smart services

[Infographic] What to Expect at the Leading Tech Services Conference

Posted by Technology Services Industry Association on 9/1/16 6:30 AM

Technology Services World conferences are the best place to learn new business strategies from leading technology and services industry experts, network with peers, and explore the latest solutions that can help your business grow and thrive for years to come. At TSW Las Vegas 2016, you'll join over 1,600 other service leaders from all areas of tech to learn how to prepare your organization for the future of cloud-based service offers and business models with our theme, “Aligning for Growth and Outcomes.” In this infographic, you'll get a preview of the conference highlights and keynote speakers you can look forward to by joining us October 17-19 at the ARIA Resort & Casino in Las Vegas.

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Topics: x-as-a-service (XaaS), cloud, customer outcomes, infographic, Technology Services World Conference

[Infographic] The Current State of Knowledge Management Culture

Posted by John Ragsdale on 8/5/16 8:00 AM


Implementing a good knowledge management system is key to improved productivity within your organization, and can be achieved through proper transformation of your KM processes, people, and technology. Though many companies are moving toward adopting and using KM tools, many may not be using them to their full potential. In TSIA’s annual Knowledge Management Survey, we ask participants about their current core knowledge management processes, tools, and metrics to see how their company is sharing knowledge within their organization.

This infographic gives a brief overview of the findings of last year's survey that provides insight into the current state of knowledge management culture in the technology industry. How would you rate your company’s knowledge sharing culture?

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Topics: knowledge management, organizational culture, infographic, TSIA Research

[Infographic] 3 Crucial Metrics Managed Services Providers Should Be Measuring

Posted by George Humphrey on 7/28/16 6:30 AM

Over the past few years, there's been a significant increase in the amount of service revenue coming from managed services, making it the fastest growing service line in the technology industry. With so much growth and activity, it’s important that all managed services providers (MSPs) understand exactly which critical metrics and key performance indicators they should be monitoring to track their overall performance, as well as how those figures will evolve over time.

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Topics: metrics, managed services, key performance indicator (KPI), managed services providers, infographic

[Infographic] What Does it Take to Win in the Cloud?

Posted by Technology Services Industry Association on 3/9/16 8:55 AM

With traditional product-based businesses experiencing flat or declining revenues, there’s never been a better time to break into the cloud market and develop new technology-as-a-service (XaaS) offers. Unfortunately, many companies who have already made this transformation to a cloud business model are still struggling with profitability and scalability. So, which are the right practices you should apply to ensure the success of your cloud business? At the TSW San Diego 2016 conference, we’ll be discussing the strategies, concepts, and frameworks featured in TSIA's newest book, Technology-as-a-Service Playbook, that you can use to build and scale a profitable technology-as-a-service business. Does your company have what it takes to win in the cloud? 

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Topics: x-as-a-service (XaaS), infographic, Technology Services World Conference

[Infographic] How to Improve Your Professional Services Pricing

Posted by Bo Di Muccio on 2/9/16 7:30 AM

A common dilemma many professional services organizations face is competitively pricing their services in a way that they can also stay profitable. The unfortunate reality is that, without an effective pricing strategy in place, improper discounting practices and low list rates can lead to these organizations drastically undercharging for valuable services. Fortunately there is a solution, and the first step to improving your professional services pricing strategy is identifying the areas within your current plan that need the most improvement. Use this handy flow chart to quickly assess how you can improve your professional services pricing strategy by evaluating two critical components that could be negatively affecting your organization’s profitability: list rates and discounting. 

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Topics: pricing, professional services, services pricing, infographic

[Infographic] Why Managed Services Organization Structure Matters

Posted by George Humphrey on 9/15/15 6:30 AM

Services now make up more than half of the total yearly revenue for technology companies, and managed services are a critical component of that growth trend. It’s time for CEOs to start leveraging managed services to quickly grow their top-line revenue, but many don’t yet know the best way to structure their managed services organization in a way that will yield the best performance. This infographic outlines the most effective ways to build out crucial functions in managed services through strong sales, delivery, and client management.

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Topics: managed services, organizational structure, infographic

[Infographic] 3 Ways to Grow Your Support Revenue

Posted by Julia Stegman on 8/20/15 6:30 AM

When it comes to choosing the best method for growing your maintenance and support revenue, there are several viable options available to you. In this infographic, we’ve used the data from the 2015 TSIA Service Revenue Generation Benchmark Study to offer up three levers you can pull to increase your revenue. We’ve also outlined the effects on your business and examples of the types of results you can expect from each method.
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Topics: service revenue generation, levers of growth, infographic

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