[Infographic] Why Managed Services Organization Structure Matters

Posted by George Humphrey on 7/25/17 8:40 AM

Services now make up more than half of the total yearly revenue for technology companies, and managed services are a critical component of that growth trend. It’s time for CEOs to start leveraging managed services to quickly grow their top-line revenue, but many don’t yet know the best way to structure their managed services organization in a way that will yield the best performance. This infographic outlines the most effective ways to build out crucial functions in managed services through strong sales, delivery, and client management.

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Topics: managed services, organizational structure, infographic

Benchmarking Managed Services Performance: How Do You Compare? [Infographic]

Posted by George Humphrey on 6/6/17 5:00 AM

To stay ahead of the competition, it’s important as a managed services provider to regularly gauge your performance against industry pacesetters while maintaining the current health of your operation. But how do you find out what “good” looks like so you can know what to aim for?

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Topics: managed services, best practices, key performance indicator (KPI), managed services providers, managed services sales, infographic

Navigating the World of Digital Transformation [Infographic]

Posted by J.B. Wood on 4/26/17 5:00 AM

With the new generation of business models focusing more on recurring revenue, particularly subscription-based cloud offers, many technology suppliers are finding themselves needing to change certain aspects of their businesses and how they function. This transition is commonly referred to as "digital transformation," and understandably, there is a certain amount of pain that’s associated with this major change. This is why at TSIA, we’ve made it our mission to address those pain points and help technology companies successfully come out the other side of this transformation process as a profitable recurring revenue business.

This infographic outlines 6 key steps along the journey to building a new or refining an existing recurring revenue business from the perspectives of the customer, the shareholder, and how customer success can bridge the gap between the two creating a cohesive roadmap for success.

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Topics: customer success, cloud, subscription-based offers, infographic, recurring revenues, digital transformation, The Digital Transformation Journey

Get on the Fast Track to Business Outcomes with TSIA Strategic Services [Infographic]

Posted by Tom Pridham on 4/18/17 5:00 AM

Exclusively available to TSIA members, TSIA Strategic Services can help you achieve your desired business outcomes even faster by directly engaging our team of research experts. Through Speaking, Workshops, Advisory Sprints, and Capabilities Assessments, you can educate and align your team, get focused advisory, receive a customized plan of action for business transformation, and measure your performance against the industry. In this infographic, you’ll see examples of how TSIA members have taken advantage of our various Strategic Services offerings to achieve specific business results.

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Topics: infographic, TSIA Strategic Services

The Importance of Organizational Convergence in a Recurring Revenue World [Infographic]

Posted by Thomas Lah on 4/6/17 5:00 AM

When we talk about “organizational convergence,” we’re referring to the blending of traditional service lines. Encouraging better collaboration between functions within your company can have many benefits, including increased recurring revenues, a more streamlined service offer portfolio, improved resource utilization, and more!

In this infographic, you’ll get a glimpse at three tactics for breaking down silos within your organization and achieving successful organizational convergence.

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Topics: infographic, Technology Services World Conference, services convergence, organizational convergence

3 Key Mobility Practices for Field Service [Infographic]

Posted by Vele Galovski on 3/14/17 5:00 AM

Everyone wants to grow their services revenue, and for hardware manufacturers that have traditionally been product-focused, this might seem like a big challenge to overcome. However, hardware manufacturers that have made the transition to the service engine business model have been able to accomplish this goal with remarkable success. Their secret? Using mobility platforms to improve their operations, efficiently deploy their workforce, and help their customers get the most out of their products and services. In this infographic, you’ll see how much these service engine companies were able to grow their services revenue through mobility when compared to the hardware manufacturing industry as a whole.

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Topics: mobility, field services, infographic, hardware manufacturers, services revenue generation

Grow Education Services Revenues with Subscription Offers [Infographic]

Posted by Maria Manning-Chapman on 1/31/17 5:00 AM

For education services organizations, finding ways to grow revenue is always at top of mind. With more customers showing a preference to consume learning materials in a “pay-as-you-go” learning-as-a-service (LaaS) model, education services organizations are tapping into this growing revenue stream by developing subscription-based offers. Check out this infographic to see why subscription offers are a great way to grow your education services revenue and discover the types of training and subscription models your business should consider when developing its own offer.

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Topics: education services, subscription-based offers, infographic, LaaS (learning-as-a-service)

[Infographic] Expand Selling: A Cost-Effective Approach to Growing Customers

Posted by Technology Services Industry Association on 1/10/17 9:00 AM

Landing new customers will always be an important part of growing your business, but what happens after they've been onboarded? Tech companies invest a great deal of time and money in sales and marketing initiatives to capture net new business, but often overlook the chance to take advantage of revenue opportunities from within their existing customer base. This infographic takes a look at how investing in expand selling capabilities can unlock lower-cost accelerated revenue growth from existing customers.

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Topics: revenue growth, business growth, infographic, expand selling, LAER

[Infographic] Why You Need to Leverage IoT in Healthcare

Posted by Vele Galovski on 12/15/16 5:00 AM

Despite the healthcare industry experiencing steady growth year over year, many HHIT (Healthcare & Healthcare IT) providers are beginning to see the cracks in their traditional business models. This infographic outlines the various ways HHIT organizations can embrace the Internet of Things (IoT) through smart, connected products to capture new revenue streams, including optimized customer processes, and improved business outcomes.

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Topics: healthcare, infographic, internet of things (IoT), HHIT, equipment manufacturers, smart, connected products, smart services

[Infographic] How the Internet of Things is Impacting Hardware Manufacturers

Posted by Technology Services Industry Association on 9/9/16 6:30 AM

In an increasingly connected world, the Internet of Things (IoT) is forcing traditional hardware manufacturers to rethink how they run their businesses. The historical make/sell/ship business model is no longer sufficient now that customers expect providers to help them save money and improve their business outcomes. To respond to changing customer demands and offset the industry-wide trend of declining product revenues, many hardware manufacturers are embracing smart, connected products to create new revenue streams. In this infographic, you'll see just how IoT is impacting hardware manufacturers and why embracing digitization is crucial to improving revenue growth in a rapidly changing technological climate.

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Topics: infographic, industrial equipment, internet of things (IoT), hardware manufacturers, equipment manufacturers, smart, connected products, smart services

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