Learn About Smart Services and IoT from TSIA in Switzerland!

Posted by Technology Services Industry Association on 1/19/17 5:00 AM

As the rise of smart, connected products continues to influence how today’s businesses are run, it’s imperative to understand exactly how smart services and the Internet of Things (IoT) are impacting your business and the technology and services industry as a whole. To answer common questions on this topic and offer a forum for constructive discussion, TSIA will be hosting a one-day Field Services summit called, “Transforming Your Field Service Organization with Smart Services and the Internet of Things” in Basel, Switzerland this March. 

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Topics: field services, internet of things (IoT), summit, TSIA Research, TSIA Strategic Services, smart services

6 Tactics for Achieving Your Strategic Plan

Posted by Vele Galovski on 1/3/17 8:58 AM

In my last post, I shared the top 4 reasons why 9 out of 10 strategic plans fail. Now that we're in a new year and need to put these plans into motion, you'll need to get everyone in your company moving toward your established goals. In order to do this, it's best to make your strategic plan as focused and as simple as possible, but not too simple. Here are 6 tactics you can use to improve your strategic plan's success rate and achieve your goals.

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Topics: field services, hardware manufacturers, strategic plan, How to Achieve Your Strategic Plan

4 Reasons Why Most Strategic Plans Fail

Posted by Vele Galovski on 12/16/16 5:00 AM

As the year draws to a close and companies are finalizing their strategic and annual plans, it pains me to be the bearer of this bit of sobering news: on average, 9 out of 10 of your strategic plans are going to fail. The good news is that there are still ways to improve their success rate, as long as you know how to spot common problem areas ahead of time. In this two-part blog series, I'll be sharing the common reasons why strategic plans fail, as well as introduce some practical methods you can use to achieving them.

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Topics: field services, strategic plan, How to Achieve Your Strategic Plan

How to Increase Sales by Helping Customers

Posted by Steve Frost on 11/3/16 5:00 AM

As the legend goes, early in Google's storied history, the founding team was in a meeting with some of their early investors who asked them how they were planning to make money. The answer seems obvious now, but at the time, it was quite revolutionary. When people search for something, Google could show them ads based on what they were searching for, exactly at the moment they were thinking about it. It was a conversation and a concept that has revolutionized entire industries.

I was privileged to be one of Google's first 700 employees, and heard this story first-hand from the founders. They were committed to the idea that a company could make money without being "evil" about it, and that advertising could indeed be helpful if presented in the right way and at the right time. The AdWords program, and its underlying algorithms, were optimized over time so that the most useful advertisements were promoted to the top of the page. Google prioritized helpfulness over short-term gain, building a fiercely loyal audience, along with the world's most valuable brand, and made billions of dollars along the way. 

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Topics: sales, customer outcomes, field services, expand selling

[SlideShare] 3 Benchmark Trends for Field Services

Posted by Technology Services Industry Association on 9/27/16 6:30 AM

TSIA's comprehensive benchmarking program lets you measure your company's performance against your peers as well as the top performing companies in the industry, the pacesetters, allowing you to identify your strengths and see where you can improve to ensure future success. For a sample of the type of insight you will receive through this valuable resource that comes with TSIA membership, view this SlideShare to see 3 key pacesetter trends we’ve uncovered through TSIA's Field Services Benchmark Study.

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Topics: pacesetter, field services, slideshare, TSIA Benchmarking Spotlight

How an Industrial Equipment Company Increased Gross Profit and Field Tech Utilization

Posted by Technology Services Industry Association on 8/30/16 6:30 AM

When technology companies need to grow their revenue and profits, they come to TSIA. We provide our members with the relevant industry research, business frameworks, and benchmarking they need to optimize their service businesses, overcome top challenges, and achieve their goals. To share an example of what you can accomplish with a TSIA membership, here's a case study of how we helped one of our members within the industrial equipment industry improve customer adoption of their technology with their existing field services team.

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Topics: field service engineer, adoption, field services, industrial equipment, TSIA Case Study

5 High Tech Industry Trends Impacting Healthcare (HHIT)

Posted by Vele Galovski on 7/12/16 8:43 AM

Each year, we collect and analyze the top questions raised by our members and use them to identify the biggest challenges affecting today's technology providers. Knowing where the problem areas lie, we can then gather together the right tools, resources, and tactics for overcoming them. Based on our latest research, we've noticed some industry-wide trends that are directly impacting the area of HHIT. Through monitoring our Healthcare IT 25 Index, we're able to track the performance of the largest global providers of technology solutions in the healthcare industry, and we've identified some key areas to look out for. Here are the top 5 trends we've noticed across the technology industry that are having a direct impact on HHIT. 

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Topics: healthcare, field services, TSIA Research, HHIT

Behind the Research: Field Services

Posted by Technology Services Industry Association on 7/7/16 6:30 AM

At TSIA, we provide technology and services businesses with the insights they need to grow, advance, and achieve their desired outcomes in our rapidly evolving industry. At the heart of this in-depth research are TSIA's research executives, who keep their fingers on the pulse of what's new and what's next in technology and services in order to deliver compelling content, best practices, and tools to our members. To highlight the brilliant people behind the research that makes TSIA what it is, we've invited the VP of Field Services research, Vele Galovski, to tell us a bit about himself and his thoughts on what the future holds in his area of research, field services.

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Topics: spare parts logistics, benchmarking, field services, internet of things (IoT), TSIA outcome chains, outcome chain, smart services

5 KPIs That Can Help You Reduce On-Site Support Costs

Posted by Vele Galovski on 6/21/16 8:50 AM

If you have hardware at a customer location, you're always going to need an on-site service delivery channel. Aside from cutting down the number of on-site incidents, reducing the cost of these visits will continue to be an important organizational objective. In my TSIA Pulse webinar, "Best Practices for Reducing On-Site Incident Costs," I gave a walkthrough of the TSIA outcome chain I've built to address and solve this business challenge for our Field Services members. Within that outcome chain, I highlighted the 5 key performance indicators (KPIs) that drive these on-site incident costs and gave examples of how these areas can be improved in order to reduce costs.

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Topics: support, key performance indicator (KPI), field service engineer, field services, TSIA outcome chains

Improve Field Service Margins with Preventative and Proactive Support

Posted by John Ragsdale on 2/29/16 8:38 AM

I recently co-presented a webinar with our longtime partner, ServiceMax, called, “5 ‘Can't Miss’ Mobility Tactics for 2016.” The response from attendees was so positive, I thought it was worth highlighting some of the content we covered in a blog post, especially in regards to preventative and proactive support. In fact, recent TSIA research has shown us that our members have been able to eliminate 37.3% of onsite visits through the use of proactive support! In today's post, I'm going to explain how leveraging your field service technicians as a resource for providing preventative and proactive support can help your organization achieve similar results.

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Topics: field service engineer, customer support, field services

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