Meet with TSIA Experts at 5 Upcoming Technology Industry Events

Posted by Technology Services Industry Association on 2/21/17 5:00 AM

Whenever a new trend emerges in the world of technology and services, TSIA is already on the front lines developing new research, frameworks, and expertise around what that trend can mean for your business and the future of our industry. To share some of their latest findings in the areas of customer success, field services, smart services and the Internet of Things (IoT), and recurring revenue, TSIA executives will be attending several upcoming conferences and speaking engagements, including: 2017 Customer Success Summit – Presented by Totango, TSIA International Field Services Summit, Executive Symposium, Technology Services World, and Gainsight Pulse 2017. 

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Topics: customer success, x-as-a-service (XaaS), field services, internet of things (IoT), summit, Technology Services World Conference, TSIA Research, smart services, speaking engagements

Relationship Equity: Why Services Can Go Where Sales Can’t

Posted by Steve Frost on 2/2/17 5:00 AM

Often times when we broach the concept of expand selling to TSIA member companies, the question is asked, “Why can't sales just do this for themselves? After all, upselling and cross-selling are, in fact, selling, and selling is what salespeople do.” Unfortunately, it's not that simple. Regardless of how hesitant they might be to join the revenue-generation party, expand selling initiatives have to be driven by the service delivery teams. In this post, I'll be digging deeper into why this is, beginning with the concept of “relationship equity”. 

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Topics: managed services, services, professional services, sales, field services, expand selling, relationship equity, trusted advisor

5 KPIs to Reduce On-Site Support Costs [Animation]

Posted by Technology Services Industry Association on 1/24/17 5:00 AM

If you have hardware at a customer location, you're always going to need on-site service, and reducing this cost will continue to be an ongoing priority for every field services organization. Watch this short animation to learn 5 key performance indicators you can use to reduce on-site support costs through better optimization of your processes and more efficient use of your available workforce.

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Topics: field service engineer, benchmarking, field services, video, animation

Learn About Smart Services and IoT from TSIA in Switzerland!

Posted by Technology Services Industry Association on 1/19/17 5:00 AM

As the rise of smart, connected products continues to influence how today’s businesses are run, it’s imperative to understand exactly how smart services and the Internet of Things (IoT) are impacting your business and the technology and services industry as a whole. To answer common questions on this topic and offer a forum for constructive discussion, TSIA will be hosting a one-day Field Services summit called, “Transforming Your Field Service Organization with Smart Services and the Internet of Things” in Basel, Switzerland this March. 

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Topics: field services, internet of things (IoT), summit, TSIA Research, TSIA Strategic Services, smart services

6 Tactics for Achieving Your Strategic Plan

Posted by Vele Galovski on 1/3/17 8:58 AM

In my last post, I shared the top 4 reasons why 9 out of 10 strategic plans fail. Now that we're in a new year and need to put these plans into motion, you'll need to get everyone in your company moving toward your established goals. In order to do this, it's best to make your strategic plan as focused and as simple as possible, but not too simple. Here are 6 tactics you can use to improve your strategic plan's success rate and achieve your goals.

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Topics: field services, hardware manufacturers, strategic plan, How to Achieve Your Strategic Plan

4 Reasons Why Most Strategic Plans Fail

Posted by Vele Galovski on 12/16/16 5:00 AM

As the year draws to a close and companies are finalizing their strategic and annual plans, it pains me to be the bearer of this bit of sobering news: on average, 9 out of 10 of your strategic plans are going to fail. The good news is that there are still ways to improve their success rate, as long as you know how to spot common problem areas ahead of time. In this two-part blog series, I'll be sharing the common reasons why strategic plans fail, as well as introduce some practical methods you can use to achieving them.

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Topics: field services, strategic plan, How to Achieve Your Strategic Plan

How to Increase Sales by Helping Customers

Posted by Steve Frost on 11/3/16 5:00 AM

As the legend goes, early in Google's storied history, the founding team was in a meeting with some of their early investors who asked them how they were planning to make money. The answer seems obvious now, but at the time, it was quite revolutionary. When people search for something, Google could show them ads based on what they were searching for, exactly at the moment they were thinking about it. It was a conversation and a concept that has revolutionized entire industries.

I was privileged to be one of Google's first 700 employees, and heard this story first-hand from the founders. They were committed to the idea that a company could make money without being "evil" about it, and that advertising could indeed be helpful if presented in the right way and at the right time. The AdWords program, and its underlying algorithms, were optimized over time so that the most useful advertisements were promoted to the top of the page. Google prioritized helpfulness over short-term gain, building a fiercely loyal audience, along with the world's most valuable brand, and made billions of dollars along the way. 

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Topics: sales, customer outcomes, field services, expand selling

[SlideShare] 3 Benchmark Trends for Field Services

Posted by Technology Services Industry Association on 9/27/16 6:30 AM

TSIA's comprehensive benchmarking program lets you measure your company's performance against your peers as well as the top performing companies in the industry, the pacesetters, allowing you to identify your strengths and see where you can improve to ensure future success. For a sample of the type of insight you will receive through this valuable resource that comes with TSIA membership, view this SlideShare to see 3 key pacesetter trends we’ve uncovered through TSIA's Field Services Benchmark Study.

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Topics: pacesetter, field services, slideshare, TSIA Benchmarking Spotlight

How an Industrial Equipment Company Increased Gross Profit and Field Tech Utilization

Posted by Technology Services Industry Association on 8/30/16 6:30 AM

When technology companies need to grow their revenue and profits, they come to TSIA. We provide our members with the relevant industry research, business frameworks, and benchmarking they need to optimize their service businesses, overcome top challenges, and achieve their goals. To share an example of what you can accomplish with a TSIA membership, here's a case study of how we helped one of our members within the industrial equipment industry improve customer adoption of their technology with their existing field services team.

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Topics: field service engineer, adoption, field services, industrial equipment, TSIA Case Study

5 High Tech Industry Trends Impacting Healthcare (HHIT)

Posted by Vele Galovski on 7/12/16 8:43 AM

Each year, we collect and analyze the top questions raised by our members and use them to identify the biggest challenges affecting today's technology providers. Knowing where the problem areas lie, we can then gather together the right tools, resources, and tactics for overcoming them. Based on our latest research, we've noticed some industry-wide trends that are directly impacting the area of HHIT. Through monitoring our Healthcare IT 25 Index, we're able to track the performance of the largest global providers of technology solutions in the healthcare industry, and we've identified some key areas to look out for. Here are the top 5 trends we've noticed across the technology industry that are having a direct impact on HHIT. 

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Topics: healthcare, field services, TSIA Research, HHIT

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