[Ebook] The Building Blocks of Customer Success

Posted by Phil Nanus on 9/13/17 5:00 AM

Before you can establish and grow your own Customer Success function within your company, you must first have a firm understanding of the basics. I’ve written this ebook to help technology companies of all types get an overall view of what customer success means, how its performed, and how to tell when you’re doing it right. Whether you’re brand new to the concept or just need a refresher, this ebook can be your reference to all things customer success. 

Read More

Topics: customer success, ebook, Customer Success Maturity Model

[Free Ebook] Why Services is the Big IoT Opportunity for Hardware Manufacturers

Posted by Technology Services Industry Association on 10/13/16 5:00 AM

As our world becomes more connected, the resulting technological climate has had a growing impact on the way traditional hardware manufacturers run their businesses. “Why Services is the Big IoT Opportunity for Hardware Manufacturers," a free ebook by TSIA's Vele Galovski and Harald Kopp, is a roadmap hardware manufacturers can use to navigate the path to digitization and unlock the new business opportunities presented by smart services and the Internet of Things (IoT). 

Read More

Topics: industrial equipment, internet of things (IoT), Technology Services World Conference, hardware manufacturers, ebook, smart services

Comments

Subscribe to the Blog

Recent Posts

Posts by Topic

see all

Follow TSIA