Why Knowledge Management Is Important

Posted by John Chmaj on 12/7/16 5:00 AM

I recently read a blog from TSIA's John Ragsdale on the state of knowledge management (KM) and what is shaping it today—how are organizations using it, what corporate cultures are they operating in, and who is still trying to fully understand the significant value knowledge management brings?

While there are many factors that can shape the view of knowledge management within an organization, those who have come to truly understand its value are reaping the rewards. 

Read More

Topics: support, knowledge management, customer support, knowledgebase, online support, knowledge sharing, customer effort

Comments

Subscribe to the Blog

Posts by Topic

see all

Follow TSIA