Announcing the 2013 TSIA Social Media Survey: Now Open!

Posted by John Ragsdale on 12/2/13 2:54 PM

 TSIA's John Ragsdale, vice president of technology and social research, announces that the 2013 TSIA Social Media Survey is now open! Read more about this important topic, and find out why you should participate! 

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Topics: customer communities, social support, TSIA Survey, online communities, benchmarking

Social Day at TSW: Customer Communities Providing Strategic Value

Posted by Technology Services Industry Association on 10/23/13 12:46 PM

TSIA's John Ragsdale, vice president of technology and social research, wrote a great blog entry TSW social sessions.


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Topics: social media, customer communities, Technology Services World Conference

How Customer Experience Elevates the Support Organization

Posted by Scott Hirsch on 10/11/13 1:12 PM

“Companies with customer communities that are well integrated into the heart of their business see tremendous benefits and a customer experience advantage.”

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Topics: support, customer experience, social media, customer experience management, customer communities, social support, customer engagement

Growing Your Practice through Exceptional Communication and Community

Posted by Jodi Cicci on 9/19/13 7:48 AM

“Isn’t there a saying, 'If you build it, they will come'? Whoever coined it definitely was working off of a known customer community!”

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Topics: consulting, customer communities


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