[Book Review] Into the Diamond Mine, by Patrice Eberline

Posted by John Ragsdale on 9/28/17 5:00 AM

In 2015, Patrice Eberline, Vice President of Global Customer Transformation at ServiceMax, from GE Digital, published her first book Diamond in the Rough, Unleashing the Power Of Field Service Transformation, which gave an excellent overview of field service operations, including metrics, key trends and business challenges. Patrice’s second book, Into the Diamond Mine: A Field Service Transformation Handbook for Executives, has just been published, and I was lucky enough to get an advance copy.

I always think the sign of a great book is when you read it, you can hear the author’s voice, and that is absolutely the case with Into the Diamond Mine, filled not only with great insights, but also a healthy dose of humor and real-world examples to drive the points home. In this blog post I’d like to highlight some of my favorite parts of the book.

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Topics: knowledge management, benchmarking, field services, webinars, book review


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