Technology Services World Best Practices: Day Three

Posted by on

Day Three happenings at TSW Best Practices 2014!


TSW Networking at Its Finest in the TSW | EXPO

It’s hard to believe that this is the final day of TSW Best Practices 2014. What a spectacular experience it has been. The energy, participation, and information sharing has been outstanding. You can see it in the photos, hear it in the session rooms, and observe it in the TSW | EXPO.

There’s a ton in store today, our last day together, so let’s get to it!

  Good Morning!

Everyone knows breakfast is the most important meal of the day. And it’s especially important to feed your mind as well as your body. So join us again for our TableTopic Breakfasts, held in the TSW EXPO. Roundtable settings with subject-matter experts on pivotal topic areas are conducive to some powerful conversations—even at 7:30 a.m.!

                    Breakfast Learning                    Breakfast_2

Breakfast Learning and Networking 


Keynote Takes Center StageNow that your brain and body are jump-started, you’ll be ready for our dynamic keynote panel, “The Extreme Automation of Services.” You'll learn about TSIA's new Extreme Automation Framework and how TSIA members will need to consider what the framework and the mandate mean to them. Panelists from Cisco, Red Hat, Oracle, EMC, and TSIA will debate the model and share their pioneering efforts to have “software eat services.”

Gaining New InsightsFrom 9:45 to 10:45 a.m., 12 Best Practices Breakouts will be delivered that will give you both high-level perspectives as well as tactics to deploy in your business the moment you return home.

Also happening from 9:45 to 10:45 a.m. is the final hour of the TSW EXPO. If you saw something you wanted to know more about but didn’t get a chance to ask about it, now is the time to do just that! Don’t miss this final opportunity to see the industry’s very best products and services!

And the Winner Is...

At 11 a.m., what is perhaps the most anticipated event at TSW takes place: the TSIA Vision Awards Competition at Service Revolutions. Some of the most innovative companies in technology services will compete head-to-head for the coveted TSIA Vision Award. Seven industry-leading organizations placed as finalists in the categories of Commercial, Startup, and Service Practitioner, they are:

  • Commercial: ANCILE, Radialpoint, and Transversal
  • Startup: SimpleQL and XOEye Technologies
  • Service Practitioner: Blackbaud and SAP
You, the audience, will cast your votes and decide who will walk away as this year’s winners! Plus, the winner in the Startup category will win an additional cash prize of $10,000! Be sure to come early and get a good seat.

Following the competition, the 2014 TSW Best Practices awards will be presented honoring the industry’s finest. See who won the TechFUTURES Audience Favorite, TechBEST Best in Show, TechBEST Best in Satisfaction, and the Vision Awards in the Commercial, Startup, and Service Practitioner categories.

Wrapping It Up

The luncheon at 12:30 is your final opportunity to break bread and network with your services peers. Join us—we’ll save you a seat!

Following lunch is the closing keynote from John Macgee of GE Software. You’ll absolutely want to stick around for his session, “How the Industrial Internet Will Transform Services.” John will discuss how the next industrial revolution is being driven by the convergence of information technology and operational technology. He’ll share how the business models for these new services will evolve, how to navigate this transformation, and how to leverage these new approaches to make services more valuable and sticky to customers than ever before.

Information You’ll Want to Know

From 2:30 to 3:30 p.m. are two important Informational Sessions: one on the expansion of the Service Revenue Generation discipline and the other covering the Support Services expansion. Learn all the about the enhancements being made to the TSIA membership program in these areas, including planned research, new initiatives, and key drivers.

Special Thanks

Thank YouTSW Best Practices 2014 has really been phenomenal. And we have you to thank for it—our attendees, partners, and sponsors. It is a true honor to serve you, and we hope you’ve enjoyed your time here as much as we’ve enjoyed spending it with you. We look forward to our continued connection with you, and are excited about our fall 2014 TSW Service Transformations event, taking place at the ARIA Resort in Las Vegas. Stay tuned for details!

Look for our Flickr Photo Gallery to catch a glimpse at the learning and excitement of this year's show. You miht see a familiar face or two! Also, attendees and TSIA members: Stay tuned to the TSW website to download the presentations from TSW 2014 Best Practices. Share your wealth of knowledge with your peers back at the office. 

In the meantime, stay connected. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices--all year long. Visit us at, follow us on Twitter@TSIACommunity, link to us on LinkedIn,Google us, or like us onFacebookand theTSIA Books Facebook page.

Thank you, again. We look forward to seeing you in Las Vegas this fall!

Like what you're reading? Subscribe to the Inside Technology Services blog so you don't miss an article! You can subscribe by email or RSS feed at the top of this page!

Topics: keynote, Technology Services World Conference


Subscribe to the Blog

Recent Posts

Posts by Topic

see all

Follow TSIA