Participate in TSIA Research! Currently Open Surveys

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TSIA-SURVEYS.pngIn order to keep providing the latest in fact-based insight your company can use to elevate your success, TSIA conducts dozens of custom surveys that collect detailed data on the most current industry performance metrics and best practices. From in-depth market rate studies, to questionnaires on common practices related to reporting structures for service lines of business, our surveys shed light on what's really happening in the industry, how to address common challenges, and spot up-and-coming trends. Here is a list of both the public and members-only surveys that we currently have running, how the data collected will be used to benefit technology and services organizations like yours, and how your company can contribute to this important research. 

Global Technology Survey

Open for public participation, TSIA's annual Global Technology Survey seeks to collect data around which technology solutions are seeing the most adoption (such as CRM, customer portals, employee collaboration technology, etc.), which tools companies are currently using and how satisfied they are with them, and whether companies are planning new or additional expenditures in services technology in 2017. 

What You'll Get by Participating

Everyone who participates in this survey will receive the results as soon as they become available, as well as a copy of the 2017 Technology Heatmap upon its publish. This report will provide a high-level overview of survey findings with a color-coded heatmap showing adoption levels for each category and overall trends in adoption and spending.

How to Take the 2017 Global Technology Survey

This survey is open to everyone and takes only 15 minutes to complete. Click here to take the 2017 Global Technology Survey! We'll be accepting responses until midnight on February 28, 2017. 

Organizational Structure Survey

Is your company planning any organizational structure changes this year? Do you have a customer success function, but are still determining where they should report? Open for public participation, the 2017 Organizational Structure Survey aims to identify which service functions are currently in place within technology organizations, and where those functions report.

What You'll Get by Participating

Participants will be invited to a webinar where we will go over the results in detail, as well as a copy of the presentation slides. If you are unavailable to attend the live event, we will send you an On-Demand recording so you don't miss a thing.

How to Take the 2017 Organizational Structure Survey

This survey is open to everyone and takes only 20 minutes to complete. Click here to take the the 2017 Organizational Structure Survey! We'll be collecting responses until midnight on March 31, 2017

Customer Success Compensation Study

Open to members of TSIA's Customer Success discipline, this study aims to collect data related to the roles involved in delivering customer success. The study will include: salary and benefit levels, base-incentive mix, incentive compensation plan, and organizational practices. It will also help us get further insight into pressing service business challenges related to customer success, such as: 

  • Customer success compensation strategies.
  • Best practices for creating customer success capabilities and organizations.
  • Staffing a customer success organization.
  • Monitoring customer success staff attrition rates.

What You Get by Participating

By taking this survey, you'll receive a personalized data set, including a detailed salary analysis of individual and manager compensation and global data points. You will also be invited to a webinar where we'll go over the survey results in detail and be available to answer questions. If you can't make it to the live event, we'll send you a link to the On-Demand recording. 

How to Take the 2017 Customer Success Compensation Survey

This survey is open to new and current members of TSIA's Customer Success discipline. To participate, email support@tsia.com. We'll be collecting responses until midnight on March 31, 2017

Professional Services Compensation Study

This is a continuation of past professional services compensation studies and includes current professional services compensation and practices by title, level, country, as well as detailed variable compensation parameters and compensation-related best practices. 

What You'll Get by Participating

By taking this survey, you'll receive a personalized data set, including labor cost, pay levels, org shape, variable comp drivers, and utilization benchmarks and best practices. You will also be invited to a webinar where we'll go over the survey results in detail and be available to answer questions. If you can't make it to the live event, we'll send you a link to the On-Demand recording.

How to Take the 2017 Professional Services Compensation Study

This survey is open to new and current members of TSIA's Professional Services discipline. To participate, email support@tsia.com. We'll be collecting responses until midnight on April 30, 2017.

Learn More About What TSIA Research Can Do for You

The surveys listed above are just some of the many research initiatives TSIA uses every day to uncover new ways today's technology organizations can grow revenue, optimize their operations, and expand their offer portfolios. With hundreds of business frameworks, research reports, resources, and a great team of experts dedicated to uncovering the latest and best ways to succeed in today's market, we have the industry know-how to point you in the right direction to overcoming your top business challenges and achieving the outcomes you're looking for. If you're interested in learning how you can benefit from our extensive body of research, let's talk!

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Topics: customer success, support services, professional services, TSIA Survey, TSIA Research, service technology, Open TSIA Surveys

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