Last Day of TSW 2015 Service Transformations!

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ARIA_TSW_STToday is the last day of TSW 2015 Service Transformations, but there’s still more fun to be had and lessons to be learned about growing customers and facilitating outcomes. Be sure to take advantage of the remaining conference sessions by taking a look at today’s schedule. Here’s a quick look at what’s in store for the final day of the conference. 

This Morning

Did you miss yesterday’s Breakfast and TableTopic Sessions in the TSW | EXPO? Never fear, you’ll have the chance to join in on the conversation over delicious food this morning starting at 7:30 AM.

Thomas_Lah_KeynoteAfter breakfast, join us in the Bristlecone Ballroom at 8:30 AM for the final keynote presentations of the conference, beginning with “Outcome Engineering,” presented by TSIA’s executive director, Thomas Lah. In this session, he will introduce a framework for systematically engineering customer outcomes, as well as review lessons learned from companies that have been taking an active role in helping their customers achieve their business objectives. If you are looking for a framework to identify, define, and drive business outcomes with your customers, this is a keynote you won’t want to miss!

Delivering the final keynote presentation of the conference is Dr. Bernd Welz, SVP Global Knowledge, Packaging, Scale Enablement & Content Development, for SAP AG. In his session titled “Re-imagining Business for the Digital Transformation,” you’ll learn how SAP Service and Support helps companies achieve better, faster business outcomes while fostering an environment of sustainable simplicity and continuous innovation.

Between 10:00-11:30 AM, join us back in the TSW | EXPO for two more sets of breakout sessions presented by TSIA members. While you’re here, you’ll also have a last chance to peruse the products and meet with exhibiting solution partners in the TSW | EXPO. Don’t miss this opportunity to learn valuable insights that will help you transform your business! Check today’s schedule for more details.

Event Wrap-Up

End your conference experience on a high note at the TSIA Awards Gala Celebration, where we will be announcing the winners of the 2015 STAR Awards, as well as recognizing TSIA members who have participated in TSIA’s Support Staff Excellence and Operational Best Practices Program Certification programs. Join in on the celebration as we as we recognize these companies in their unparalleled dedication to excellence.


Thank you for joining us at TSW 2015 Service Transformations and for making this an event chock full of fun times and great lessons learned. Be sure to join us for our spring conference, TSW San Diego 2016, in our new home of San Diego at the Hilton Bayfront. Register before November 6 to save 30%!

Topics: STAR Awards, customer outcomes, Technology Services World Conference


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