On the final day of our recent TSW 2015 Best Practices conference was the Vision Awards competition, where some of the best and brightest in the industry came together to share their latest innovations with the TSW audience, who then voted for their favorites. There was a wide range of different solutions, including learning tools, expand selling, and professional service automation, but three solutions stood out and took home the trophy, and for one lucky startup, a check for $10,000 presented by the President and CEO of TSIA, J.B. Wood. We'd like to take a minute to congratulate this year's Vision Awards winners!
2015 Vision Awards Winners
Judging this year's competition, along with Charlotte Baker, CEO and founder of Digital Hands, and David Sudbey, EVP, Customer Success, Genesys, was TSIA's VP of Research, Technology & Social, John Ragsdale. Here is an excerpt from his recent post on his personal blog, Ragsdale's Eye on Service, where he talks about this year's winning solutions in the categories of Service Practitioner, Commercial, and Startup:
Service Practitioner: Blackbaud. Blackbaud presented an expand selling initiative called “UpServe.” UpServe is a philosophy that introducing an offer for additional products or services to a customer is actually beneficial to the customer, providing it is in context of the customer conversation, with a focus on the benefits or outcomes of using the additional purchase–not making a sale. Upserving customers becomes a standard part of service interactions, not only boosting service revenues, but with positive customer feedback and increased product consumption.
Commercial: Knowledge Factor. Knowledge Factor demonstrated their Amplifire Learning Software, that leverages profound brain science to systematically deliver dramatically enhanced learning outcomes. With Amplifire, learners will acquire more information faster, remember it longer and recall it far more effectively than with traditional learning methods. I thought that Amplifire seemed to be using the same brain functions we hear about in gamification, making learning interesting and fun, but without gimmicks.
Startup: Compellon. The Compellon 20/20 platform enables data analysts and business users to quickly and easily discover the truth hidden within diverse data sets. The result of 20 years of research in advance information theory, Compellon’s breakthrough analysis engine simplifies traditional data analytics by eliminating the trial-and-error methodology of testing data against multiple statistical models. The platform is capable of automatically discovering, learning and adapting in dynamic data environments, empowering companies to make fast and well informed decisions.
Congratulations to the winners, and a big thanks to Charlotte Baker and Dave Sudbey for joining me on the judges panel!
Read the rest of John's post on Ragsdale's Eye on Service!
More from TSW
Be sure to register early for our upcoming fall conference, TSW 2015 Service Transformations, taking place Oct. 19-21 at the ARIA Resort & Casino in Las Vegas. It's never too early to register, so be sure to take advantage of the early registration discount of 40% off, ending May 31, 2015. See you there!