[Infographic] Benchmarking Managed Services Performance: How Do You Compare?

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MS_PerformanceComparing your company’s performance against that of your peers is key to not only getting an edge on the competition, but also maintaining the health of your organization. But just what is the industry standard baseline for managed services providers?

TSIA’s MS research team has collected and analyzed benchmark data from a core sample of managed services providers in an effort to create a starting point that will allow you to compare and contrast your company’s performance against others within your industry.

In the infographic below, we show the average performance of more than 23 MS providers as well as the key practices that led to these results. How does your organization measure up?TSIA_ManagedServices_Infographic3[2]

(Click infographic to enlarge)

About the Author

George_Humphrey-headshot.jpgGeorge Humphrey is the vice president of managed services research for TSIA. He is a networking and communications industry veteran of over 20 years with extensive experience in managed infrastructure and application services. Keep the conversation with George going. He may be reached at george.humphrey@tsia.com.

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Topics: managed services, best practices, key performance indicator (KPI), managed services providers, managed services sales, infographic


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