Vele Galovski

Vele Galovski is vice president of research, Field Services, for TSIA. Using his nearly 30 years of industry experience, he has consistently helped companies both large and small drive double-digit top-line growth with a proven retain, gain, and grow strategy. Vele has also written a book, The Perpetual Innovation Machine, which describes a holistic approach to management based on ambitious goal setting, data driven analysis, skillful prioritization, inspiring leadership, and the lost art of employee engagement.

Read more from Vele on these topics:
Field Services | Intro to IoT | Spare Parts Logistics
Find me on:

Recent Posts

6 Tactics for Achieving Your Strategic Plan

Posted by Vele Galovski on 1/3/17 8:58 AM

In my last post, I shared the top 4 reasons why 9 out of 10 strategic plans fail. Now that we're in a new year and need to put these plans into motion, you'll need to get everyone in your company moving toward your established goals. In order to do this, it's best to make your strategic plan as focused and as simple as possible, but not too simple. Here are 6 tactics you can use to improve your strategic plan's success rate and achieve your goals.

Read More

Topics: field services, hardware manufacturers, strategic plan, How to Achieve Your Strategic Plan

4 Reasons Why Most Strategic Plans Fail

Posted by Vele Galovski on 12/16/16 5:00 AM

As the year draws to a close and companies are finalizing their strategic and annual plans, it pains me to be the bearer of this bit of sobering news: on average, 9 out of 10 of your strategic plans are going to fail. The good news is that there are still ways to improve their success rate, as long as you know how to spot common problem areas ahead of time. In this two-part blog series, I'll be sharing the common reasons why strategic plans fail, as well as introduce some practical methods you can use to achieving them.

Read More

Topics: field services, strategic plan, How to Achieve Your Strategic Plan

[Infographic] Why You Need to Leverage IoT in Healthcare

Posted by Vele Galovski on 12/15/16 5:00 AM

Despite the healthcare industry experiencing steady growth year over year, many HHIT (Healthcare & Healthcare IT) providers are beginning to see the cracks in their traditional business models. This infographic outlines the various ways HHIT organizations can embrace the Internet of Things (IoT) through smart, connected to products to capture new revenue streams, including optimized customer processes, and improved business outcomes.

Read More

Topics: healthcare, infographic, internet of things (IoT), HHIT, equipment manufacturers, smart, connected products, smart services

5 High Tech Industry Trends Impacting Healthcare (HHIT)

Posted by Vele Galovski on 7/12/16 8:43 AM

Each year, we collect and analyze the top questions raised by our members and use them to identify the biggest challenges affecting today's technology providers. Knowing where the problem areas lie, we can then gather together the right tools, resources, and tactics for overcoming them. Based on our latest research, we've noticed some industry-wide trends that are directly impacting the area of HHIT. Through monitoring our Healthcare IT 25 Index, we're able to track the performance of the largest global providers of technology solutions in the healthcare industry, and we've identified some key areas to look out for. Here are the top 5 trends we've noticed across the technology industry that are having a direct impact on HHIT. 

Read More

Topics: healthcare, field services, TSIA Research, HHIT

5 KPIs That Can Help You Reduce On-Site Support Costs

Posted by Vele Galovski on 6/21/16 8:50 AM

If you have hardware at a customer location, you're always going to need an on-site service delivery channel. Aside from cutting down the number of on-site incidents, reducing the cost of these visits will continue to be an important organizational objective. In my TSIA Pulse webinar, "Best Practices for Reducing On-Site Incident Costs," I gave a walkthrough of the TSIA outcome chain I've built to address and solve this business challenge for our Field Services members. Within that outcome chain, I highlighted the 5 key performance indicators (KPIs) that drive these on-site incident costs and gave examples of how these areas can be improved in order to reduce costs.

Read More

Topics: support, key performance indicator (KPI), field service engineer, field services, TSIA outcome chains

Focus on Retaining Great Employees

Posted by Vele Galovski on 12/7/15 6:30 AM

'Tis the season of giving, and today our gift to you is the first day of our annual 12 Days of Insights blog series. Enjoy!

Employee attrition is a key field service metric with growing importance. This is due to a number of factors, such as talent wars starting to heat up as field service engineers near retirement age, significant commitment to training, and positive hiring trends due to both growth and replacements.

When it comes to attrition, companies typically lose employees that are performing well and that they can ill afford to lose. That’s why a view of voluntary attrition is critical.

Read More

Topics: organizational culture, field service engineer, field services, 12 Days of Insights

4 Reasons to Steal Shamelessly

Posted by Vele Galovski on 10/8/15 6:30 AM

“Picasso had a saying ‘good artists copy, great artists steal’ and we have always been shameless about stealing great ideas” – Steve Jobs

I already know what you’re thinking; we’ve all been taught since a very young age that stealing is bad. We place a lot of greatness on the innovators, the people who came up with the new idea, saying, “We don’t copy, we create. We don’t follow, we lead.” Unfortunately, this inability to adopt game changing ideas and incorporate them into our daily operations simply because it “wasn’t invented here” can slow us down, and inhibits company growth. In this post, I’ll show you why it’s okay to shamelessly steal, as long as you give credit of course, and why it’s a great way to quickly drive breakthroughs within your organization.

Read More

Topics: benchmarking, field services, LAER

6 Field Services Trends to Look for in 2015: Part 2

Posted by Vele Galovski on 4/14/15 6:30 AM

In part 1 of this two-part blog series, I talked about some of the top 6 emerging trends in field services occurring as the result of major changes in the industry. Here are the last three trends on this list that you can expect to see as we continue through 2015. 

Read More

Topics: field services

6 Field Services Trends to Look for in 2015: Part 1

Posted by Vele Galovski on 3/26/15 6:30 AM

With major change affecting the technology services industry as a whole, it’s important to stay on top of how emerging trends can affect your business. Based on the results of TSIA’s most recent research and member survey responses, here are 3 of the top 6 trends affecting field services to keep any eye on in 2015.
Read More

Topics: field services

The Straight Facts About Spare Parts Logistics

Posted by Vele Galovski on 12/19/14 6:30 AM

Spare parts logistics has quickly become a hot topic in the industry, which is a big reason why I decided to conduct my recent Spare Parts Multi-Member Study. Based on the results of this survey, I was able to outline the current state of spare parts logistics and how B4B will be impacting spares in the future. Here I will share with you how spare parts and logistics is important, expensive, complicated, and fast becoming a very specialized discipline in services.
Read More

Topics: spare parts logistics, field services


Subscribe to the Blog

Posts by Topic

see all

Follow TSIA