Jesse Ariss

Recent Posts

2 Ways to Supercharge Your Support with Video

Posted by Jesse Ariss on 9/26/17 5:00 AM

According to your customers, support just got personal. In Salesforce’s 2017 State of Service Report, 69% of consumers and 82% of business buyers now expect support to be personalized to them. That doesn’t sound unreasonable until it’s stacked upon their additional desires to receive faster resolutions, be routed to the right agents, and be recognized across a multiplicity of channels.

Where can support executives turn for help shouldering the growing weight of modern customer expectations? To the power of video.

Read More

Topics: customer support, video, self-service support, TSIA Partners, digital support

Comments

Subscribe to the Blog

Posts by Topic

see all

Follow TSIA