Top 5 Attended Sessions from Day 2 of TSW San Diego 2018

Posted by John Ragsdale on 5/9/18 9:12 AM

Today is the final day of Technology Services World. Yesterday I spent the majority of the day in 1:1 meetings with members and partners, and that will continue today. I’ll be back next week with a recap of the top themes I heard in these conversations. For now, after yesterday’s long day of over 70 sessions, starting at 10 AM and running until 5:30 PM, I wanted to give you a peek at yesterday’s top attended sessions. Nothing can better show which issues are top of mind with technology and services professionals than seeing which topics attracted the largest crowds. 

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Topics: Technology Services World Conference

Recap of Day 1 of Technology Services World San Diego 2018

Posted by John Ragsdale on 5/8/18 9:36 AM

The first day of our Technology Services World conference in beautiful San Diego kicked off yesterday, and as always it was a very busy day. The morning started at 7:30 AM with the Partner Advisory Board meeting. I gave an overview of the results from my 13th annual Global Technology Survey, and we discussed various topics including digital transformation, artificial intelligence (AI), and a topic several of us are working on for sessions at our fall conference in Las Vegas: employee engagement. 

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Topics: Technology Services World Conference

Announcing the Finalists and Winners of the Spring 2018 TechBEST Awards

Posted by John Ragsdale on 5/7/18 5:40 PM

Every spring, I launch TSIA’s Global Technology Survey, which tracks adoption, satisfaction, and planned spending across 42 categories of tools and services that are being used within today’s service organizations. The results help us identify which solutions are most popular with TSIA members, as well as which ones are gaining traction within the industry. To recognize and celebrate the solutions providers that have received the highest marks in our 13th annual survey, I’m happy to say that we’ve brought back the TechBEST awards to TSW! Here are this year’s finalists and winners of the TechBEST Awards, which are presented in two categories: Best in Adoption, and Best in Satisfaction.

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Topics: Technology Services World Conference, TechBEST

Microtransactions: Putting Existing PS Resources to Work for Additional Revenue

Posted by John Ragsdale on 5/1/18 5:00 AM

TSIA’s Technology Services World (TSW) conference is coming up, May 7-9 at the Manchester Grand Hyatt, right on the Embarcadero in San Diego. Our theme for this conference is “Blending Service and Sales Motions.” I have the honor of giving the pre-conference keynote at 11:45am, and this gives me the opportunity to talk about a trend I’m seeing for professional services: microtransactions. Here’s the story:

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Topics: professional services, professional services automation (PSA), service technology, Blending Service and Sales Motions, microtransactions

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