Welcome New TSIA Members! May Edition

Posted by Technology Services Industry Association on 5/31/16 8:46 AM

At TSIA, we are dedicated to helping services organizations both large and small grow and advance in the technology industry. We'd like to take the opportunity to welcome our newest members, as well as acknowledge companies already a part of the TSIA community who have recently expanded their membership to include additional service disciplines TSIA has to offer. Here's a little bit about each company, in their own words.

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Topics: New TSIA Members

What We Learned from TSIA’s 11th Annual Global Technology Survey

Posted by John Ragsdale on 5/26/16 6:30 AM

This year TSIA’s Global Technology Survey saw a major overhaul. The survey grew from 24 categories in 2015 to 42 categories this year, incorporating new technologies for our expanded list of service disciplines, as well as breaking out some broad categories to track individual tools more granularly. For each category, the survey asked respondents which tool they are using, how satisfied they are with it, and in what areas they are planning additional investments in 2016-2017. The output from the survey includes an overview report, The 2016 Technology Services Heatmap, adoption and planned spending reports for each discipline, and the 2016 Top Installed report, listing the most popular tools in each of the 42 categories.

Here’s a look at the resulting Technology Services Heatmap, which gives a look at all 42 categories, color coded by adoption level, and the service disciplines each category applies to.

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Topics: TSIA Survey, TSIA Research

Top Customer Success Takeaways from Gainsight Pulse 2016 and TSW San Diego

Posted by Phil Nanus on 5/24/16 6:30 AM

Earlier this month, I had the opportunity to attend the Technology Services World (TSW) conference hosted by TSIA, and the Pulse conference hosted by Gainsight. Between the many keynotes, breakout sessions, and discussion with attendees, I've put together a quick list of the top four themes I heard from the two conferences that I'd like to share with you as TSIA's new VP of customer success research

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Topics: customer success, Technology Services World Conference

Share Your Success Story and Speak at TSW Las Vegas 2016

Posted by Technology Services Industry Association on 5/19/16 6:30 AM

Share your success story with over 1,700 leading players in the technology and services industry by speaking at our fall Technology Services World conference, October 17-19 at the ARIA Resort & Casino in Las Vegas! We're now accepting speaker applications until June 17, so don't miss out on this unique opportunity to celebrate your company's achievements and receive recognition among your peers as an industry thought leader.

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Topics: Technology Services World Conference

[SlideShare] Digging Economic Moats for Your XaaS Business

Posted by J.B. Wood on 5/18/16 6:30 AM

Last week, I attended Gainsight's Pulse 2016 conference and had the honor of presenting as a keynote speaker, as well as facilitating panel discussions with industry leaders. In my main stage keynote, "Digging Economic Moats for Your XaaS Business," I shared a few concepts from TSIA's new book, Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business, specifically how SaaS and other subscription companies need to evolve their business and financial models in a way that facilitates actual (GaaP) profits for them by delivering great business outcomes for their customers. Take a look at this SlideShare of my Pulse presentation, where I outline the six economic moats that have made tech into such a profitable industry, as well as the critical role that customer success organizations can play in helping your organization maintain competitive advantage, keep customers on your platform, and most importantly, produce profits. You can also watch a video recording of my presentation online.

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Topics: customer success, XaaS (x-as-a-service), keynote, SaaS (software-as-a-service), slideshare, Technology-as-a-Service Playbook

Behind the Research: Service Revenue Generation

Posted by Technology Services Industry Association on 5/17/16 6:30 AM

At TSIA, we provide technology and services businesses with the insights they need to grow, advance, and achieve their desired outcomes in our rapidly evolving industry. At the heart of this in-depth research are TSIA's research executives, who keep their fingers on the pulse of what's new and what's next in technology and services in order to deliver compelling content, best practices, and tools to our members. To highlight the brilliant people behind the research that makes TSIA what it is, we've invited the VP of Service Revenue Generation research, Julia Stegman, to tell us a bit about herself and her thoughts on both the current state and what the future holds in her area of research, service revenue generation. 

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Topics: adoption services, XaaS (x-as-a-service), service revenue generation, Behind TSIA Research

Calling All Technology Providers: Exhibit at TSW Las Vegas 2016!

Posted by Technology Services Industry Association on 5/13/16 11:06 AM

Do you have a solution or service that can help technology organizations resolve their business challenges and streamline their operations? Come participate as an exhibiting sponsor at our upcoming fall conference, TSW Las Vegas 2016, October 17-19. Share your innovations with over 1,700 decision makers and influencers in technology and services looking for the right tools to help their business grow and thrive in our largest TSW | EXPO ever at the beautiful ARIA Resort & Casino.

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Topics: Technology Services World Conference

[TSIA Spotlight] Expand Selling and LAER for Marketing

Posted by Thomas Lah on 5/12/16 6:30 AM

Recently, an article I wrote was featured on MarTech Advisor, a marketing technology publication, called, "Why Marketing Technology Platforms Need New Innovations to Drive Revenue and Growth," about how Expand Selling and TSIA's LAER model applies to the role of marketing. In this post, I explain how important it is for marketers to focus on finding the right technology innovations that will enable them to better drive ROI for their business and cost-effectively re-ignite revenue growth. Here's an excerpt from that article:

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Topics: expand selling, LAER, marketing

What I Heard at TSW San Diego 2016

Posted by John Ragsdale on 5/10/16 8:38 AM

Last week, TSIA held our Technology Services World (TSW) conference in beautiful San Diego. I had a really busy week with 11 presentations, including a technology keynote and the EXPO Tour, and I spent most of Wednesday in 1:1 meetings with members, talking about their technology challenges. Based on questions asked during breakout sessions, my 1:1 meetings, and dozens of hallway and EXPO conversations, I've put together a list of the common themes I heard that I'd like to share with you.

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Topics: professional services automation (PSA), customer engagement, Technology Services World Conference, customer portal

Day 2 Recap and Top Attended Sessions of TSW San Diego 2016

Posted by John Ragsdale on 5/4/16 5:32 PM

Yesterday was Day 2 of Technology Services World in San Diego. If I am counting correctly, this is my 21st TSIA conference, and it is really incredible to see how the events have grown over the years. Yesterday, I hosted the Social Track, and participated in six sessions. It was a crazy day, but a lot of great discussions. Here are some common threads from the social sessions, as well as a list of the top attended sessions of Day 2.

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Topics: Technology Services World Conference

[Livestream] Watch J.B. Woods’ Keynote, "The Message in the Cloud," Live Online Today at 12:30 PT

Posted by Technology Services Industry Association on 5/4/16 10:30 AM

It's the last day of TSW San Diego 2016, and we've learned so many great lessons about what it takes to win in the cloud. Starting at 12:30 PM Pacific, we'll be live streaming the closing keynote of TSW by TSIA's president and CEO, J.B. Wood, "The Message in the Cloud." Don't miss out on this last opportunity for TSW insight and tune in for the live event!

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Topics: cloud, Technology Services World Conference, Livestream

Day 1 Recap and Top Attended Sessions of TSW San Diego 2016

Posted by John Ragsdale on 5/3/16 12:28 PM

Yesterday was the opening day of our spring Technology Services World conference, located for the first time at the beautiful Hilton Bayfront in San Diego. I started my day with a Partner Advisory Board meeting, then presented in the kickoff meeting for our exhibiting partners in the TSIA | EXPO. I always like to give the partners some information on the latest trends and top business challenges of attending companies to help them better shape their messages and inform their conversations.

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Topics: Technology Services World Conference

[Livestream] Watch Thomas Lah’s Keynote "Winning in the Cloud Economy" Live Online Today at 2 PM PT

Posted by Technology Services Industry Association on 5/2/16 12:00 PM

In case you can't attend in person, we're going to be livestreaming Thomas Lah's opening keynote of TSW, "Winning in the Cloud Economy." Tune in today, May 2 at 2:00 PM Pacific to watch the live session online!
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Topics: keynote, Technology Services World Conference, Technology-as-a-Service Playbook, Livestream


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