Leave the Management to Us: Outsourcing Your Day-to-Day Operations

Posted by George Humphrey on 1/29/15 6:30 AM

It appears we’re in for a pretty exciting year for managed services, as more and more businesses are looking to MS providers to assist in their day-to-day-operations. While this is an up-and-coming trend, there are still some companies that are looking into implementing managed services within their organizations, but are uncertain of exactly what it is and how it can help. Here’s a quick rundown of the many ways managed services can assist you in your daily processes to keep your organization running like a well-oiled machine.
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Topics: x-as-a-service (XaaS), managed services, outsourcing

Tips For Optimizing Your Recommendation Engine for Customer Outcomes

Posted by Bryan Girkins on 1/27/15 6:30 AM

In today’s B4B world, meeting business outcomes for the customer is increasingly more important. If suppliers can present valid solutions to the pressing issues facing customers at the right time, then win rates will improve, suppliers’ business will grow, and customers will gain success. Can these offers, or at least the presentation of the offers, be automated? 

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Topics: knowledge management, best practices, customer outcomes, optimization, recommendation engine

What Makes a Successful Learning-as-a-Service Offer

Posted by Maria Manning-Chapman on 1/22/15 6:30 AM

The XaaS model, which refers to “anything”-as-a-service, has become a hot topic in the technology services industry. In response to this growing trend, education service providers are starting to develop learning-as-a-service (LaaS) offers that include cloud-based tools, providing customers with even more accessibility to education resources that benefit learners and educators alike. Here are some things to keep in mind to help you get started in creating your own LaaS offering.

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Topics: mobile learning, x-as-a-service (XaaS), education services, learning-as-a-service (LaaS)

The Expand Selling Practices and Metrics Survey is Now Open!

Posted by Mark Middlekamp on 1/20/15 6:30 AM

TSIA’s 1st Annual Expand Selling Practices and Metrics Survey is now open! With this survey, we’ll baseline where the tech industry currently stands within key areas, and begin to identify industry high-water marks and best practices. Contact me directly to receive a private invitation to participate in the survey, as well as the webinar where we will go over our findings. 

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Topics: expand selling

How the Top 50 Tech Companies Are Being Affected by Current Trends

Posted by Thomas Lah on 1/15/15 6:30 AM

As we head into 2015, we'd like to get a glimpse of what's on the horizon for technology services by taking a closer look at the most recent industry trends. To do this, we'll be referencing the TSIA Service 50 index, which tracks the service and revenue profit trends of a sampling of the top 50 companies in the industry from public record data sources. You can watch our on-demand webinar where we go over the latest findings, but first, let's briefly recap what we've learned so far. 
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Topics: B4B, Technology and Services 50

The Difference Between Customer Service and Customer Success

Posted by Jodi Beuder on 1/13/15 6:30 AM

When working in customer facing businesses, there are a number of terms thrown around that revolve around the customer. We hear such phrases as “customer service,” “customer success,” “customer experience,” “customer loyalty,” used repeatedly, but just because these phrases are common within our industry, it doesn’t mean that their meanings are obvious. We’re going to focus on clarifying the difference between two phrases that are often confused with one another: customer service and customer success.

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Topics: customer loyalty, customer success, customer support, TSIA Partners

How to Connect Your Service Offers to Business Value: Part 1

Posted by Julia Stegman on 1/9/15 6:30 AM

Over the past year, we’ve talked a lot about the emergence of B4B and the growing need for product-focused companies to become customer outcome-focused, but there is still a lot of confusion about how to accomplish this transformation. In this three part blog series, I will be outlining the key capabilities required in order to make the transition, how to identify customer outcomes, and how your company can take the plunge toward offering outcomes as part of your pricing model. 

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Topics: B4B, service revenue generation, customer outcomes, Connecting Service Offers to Business Value

Technology Services Europe is Almost Here, Don't Miss Out!

Posted by Technology Services Industry Association on 1/6/15 6:30 AM

Technology Services Europe is the most powerful and cost-effective way to learn, engage, and share strategies, best practices, and solutions to achieve Corporate Growth in the Age of Services.

Join us in Berlin, 17-18 March 2015, for an unforgettable opportunity to discover the key strategies top industry professionals and businesses, just like yours, are using to thrive in what is has been the most challenging, exciting, and revolutionary time our industry has ever experienced. 

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Topics: B4B, Technology Services World Conference

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