Professional Services Trends: Moving from Products to Outcomes

Posted by Bo Di Muccio on 7/31/14 6:30 AM

Today’s professional services industry faces the unique challenge of needing to transition from a solely product-driven business model to one that also provides services and customer outcomes. Recent industry surveys have shown that software is replacing hardware, cloud is replacing on-premise, and services are becoming more valuable than products, and any organization that fails to stay current with these emerging trends can find themselves struggling to stay afloat.

In this webinar, we covered the current industry trends driving this need for change, and how TSIA’s PS Benchmarking reports can show you how to accelerate your understanding of strengths and weaknesses, and provide you with the tools to move your business from a Level 2 supplier to a thriving Level 3 or Level 4 organization.

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Topics: outcome-based services, professional services

Dispelling Myths About Professional Services Automation - Webinar Recap

Posted by John Ragsdale on 7/29/14 9:30 AM

Adoption of professional service automation (PSA) is on the rise, and it can make a big difference to your operational success. According to TSIA PS benchmark reports, companies that incorporate PSA see higher billable utilization, better rate utilization, fewer days to staff projects, increased project margins, and lower field costs when compared to their industry peers.

Unfortunately, there continues to be a few misconceptions and outdated ideas about how beneficial PSA is for professional services organizations, which is keeping companies from realizing their full potential through automation. In this webinar, I joined Steve Beaumont, services market manager of TSIA partner Planview, to address common questions and dispel some of the myths about professional services automation. 

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Topics: professional services, professional services automation (PSA)

Introducing TSIA's Service Revenue Generation Expansion Package

Posted by Julia Stegman on 7/25/14 11:33 AM

Dynamics within the technology industry are changing rapidly to focus on providing more service-based offerings to customers, but the shift can be both intimidating and slow going without a detailed plan in place. There’s been an industry-wide, 80 billion dollar reduction in revenue, and this can be attributed to both hardware and software companies simply not knowing what steps they need to take in order to become Level 3 and Level 4 suppliers focused on driving customer technology adoption and delivering business outcomes.

TSIA has introduced an expanded service revenue generation (SRG) membership program that now provides coverage for the emerging area of account expansion as well as its traditional focus on service annuity renewal. This addendum to our previous model includes brand-new strategies to help your company evolve and increase service-based revenue.

In this post, we’ll answer some common questions about what you can expect with this expansion and how TSIA can further help guide you down the correct path to developing new organizational capabilities.

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Topics: customer success, service revenue generation

How Using Social Media Can Transform Your Support Services Strategy

Posted by Jodi Beuder on 7/7/14 12:34 PM


The field of support services is demanding, complex, and constantly changing. In technology support services, you are tasked with knowing what trends make smart investment sense, and what industry changes are short-term fads that you should not waste your resources on.

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Topics: social media, support services, online support, technology support services, TSIA Partners


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