Hot 2014 Trend: Knowledge as a Service

Posted by John Ragsdale on 1/29/14 3:30 PM

Based on discussions with hundreds of companies over a number of years regarding failing knowledge management programs, it appears that there are three common denominators linked to the majority of companies who claim not to be getting the expected value from their KM expenditures. Discover what these denominators are.

Read More

Topics: knowledge management, customer support, knowledge-as-a-service, knowledgebase, self-service support

Creating the Spare Parts Logistics Business of the Future

Posted by Vele Galovski on 1/22/14 5:32 PM

From the Pony Express to next-day deliveries to retailers experimenting with drones delivering packages to your doorstep within hours, response times continue to get shorter, and expectations have never been higher for logistics and the spare parts supply chain.

“For want of a nail . . . the kingdom was lost.”

So goes the old proverb that illustrates how critical it is to have the right part, at the right place, at the right time. From the Pony Express to next-day deliveries to retailers experimenting with drones delivering packages to your doorstep within hours, response times continue to get shorter, and expectations have never been higher for logistics and the spare parts supply chain.

Read More

Topics: outcome-based services, B4B, service revenue, customer satisfaction, spare parts logistics, field services

Resource Management 2.0: Overcoming the Barriers to Efficient Use of Human Capital

Posted by Randy Mysliviec on 1/17/14 1:38 PM

Discover five key industry barriers to resource management success and how to overcome them, enabling your team to predictably get the right person in the right place at the right time.

Recent research makes it clear that while the professional and consulting services industry has invested in process improvements to enhance project performance, quality, and cost of delivery, the industry is actually getting worse at resource management (RM)! Given that labor expense is the single biggest cost element for professional services organizations (PSOs), these trends must be reversed for any services organization to be successful.

Read More

Topics: consulting, professional services, resource management, optimization

B2B vs. B4B (Business for Business): A New Model Calls for a Transformation in Our Strategy

Posted by Technology Services Industry Association on 1/10/14 6:57 AM

In the B2B era, we had no ability to drive customer success at scale because we didn’t have the data and the connection to make that real and affordable. But in the B4B world, all that has changed. And now it's time to seize the untapped opportunity.

Pictured L-R: Dr. Andreas Weigend and J.B. Wood

Read More

Topics: customer success, B4B, big data, customer outcomes

The New Data Refineries: Transforming Big Data into Decisions

Posted by Technology Services Industry Association on 1/6/14 3:51 PM

“Big data is not defined by size―instead, it’s undeniably defined by a mindset.
It’s the mindset to turn mess into meaning.”

Andreas Weigend, PhD, former Chief Scientist at Amazon.com and current director of the Social Data Lab, recently shared his insights on the untapped power of data with the audience at Technology Services World (TSW) Service Transformations in Las Vegas. Specifically he addressed what we can do to turn our vast amounts of big data into vital business decisions. What follows are highlights from his spot-on and dynamic look into the future of big data.

Read More

Topics: B4B, big data

Comments

Subscribe to the Blog

Posts by Topic

see all

Follow TSIA