When It Comes to Tech Services Innovation, It’s No Longer the Status Quo

Posted by Technology Services Industry Association on 12/20/13 1:57 PM

“Services are transforming within technology providers―and disrupting the status quo. And it’s important to be made aware of these trends, as they will come to impact all of our jobs at some point.”

At Technology Services World (TSW) Service Transformations held in Las Vegas this past October, Infor Global Solutions CEO Charles Phillips shared important insights and real-world examples of how services are transforming within technology providers―and disrupting the status quo. And it’s important to be aware of these trends, as they will come to impact all of our jobs at some point.

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Topics: cloud, technology services, data analytics, service delivery channels, software-as-a-service (SaaS)

How SAP Services Is Transforming to Outcome-Based Service Offerings

Posted by Technology Services Industry Association on 12/18/13 11:23 AM

“When you talk about end-to-end outcomes for the customer, that can only happen when you bring in process, and business, and technology together. If you do not bring all of them in, it doesn’t work. It doesn’t happen.”

SAP Services offers consulting, education, custom development, and support services to customers worldwide. At Technology Services World (TSW) Service Transformations held in Las Vegas this past October, Anand Eswaran, head of SAP Global Services, led a powerful keynote discussion that outlined the success factors in today’s economy, the impact of evolving Millennials’ (“Gen Y”) buying behavior, and what game-changing technologies such as cloud, big data, and mobile mean for SAP’s customers and SAP Services. Read on for some key highlights from his discussion. 

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Topics: outcome-based services, customer experience, B4B, big data, cloud, mobility

Focusing on Great Service Fuels Innovation

Posted by Technology Services Industry Association on 12/13/13 10:57 AM

“That trusted relationship that you’ve been building [with your customers] all this time―now is the time to really double-down and listen. And by listening, hopefully you will hear the truth and become one of the feeders [of innovation] to your organization.”

Graham Weston, chairman and cofounder of Rackspace, led a keynote discussion at Technology Services World (TSW) Service Transformations this past October that was beyond compelling. He talked about the Rackspace mission of delivering what the company calls “Fanatical Support” to its customers, and how that focus turned them into the world’s leading hosting company.

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Topics: customer experience, B4B, LAER

The Future of Services Sales

Posted by Technology Services Industry Association on 12/9/13 8:01 AM

“So, where do we go from here, as the demand for new consumption models continues to rise? The creation of new operating models is an obvious answer. But there’s more that needs to be done.”

Nick Earle, senior vice president of Worldwide Services Field Operations for Cisco Systems, delivered a dynamic and thought-provoking keynote address at TSW Service Transformations conference held this past October, titled “The Future of Services Sales.” Read on for highlights from his discussion, where he presented Cisco’s real-world journey into the future of services sales.

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Topics: B4B, automation, sales, operating models, consumption models, customer outcomes

Announcing the 2013 TSIA Social Media Survey: Now Open!

Posted by John Ragsdale on 12/2/13 2:54 PM

 TSIA's John Ragsdale, vice president of technology and social research, announces that the 2013 TSIA Social Media Survey is now open! Read more about this important topic, and find out why you should participate! 

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Topics: customer communities, social support, TSIA Survey, online communities, benchmarking

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